Comfort Inn Southeast

STAY AT YOUR OWN RISK! There was a booking error, and booking.com and the choice hotel corporate offices agree that my money needs to be refunded due to a clerical error. Ann, the manager of Comfort Inn Denver Southwest Area, refuses to return my money. Corporate said that they will contact the owner to see if they can get this resolved, but I have spent days trying to get $207.44 refunded. She has been rude and now refuses to return my calls, which is why I resorted to calling corporate. I will probably lose my money, but I don't want anyone else to lose theirs. I travel frequently and I have never had an issue like this.

Never again will we stay at this hotel! It was 95 degrees outside and there was no A/C in the hallways and lobby. Therefore, the room would not cool off, even though it was set at 68 degrees. In today’s world of technology, there were no plugs for electronic devices. It is easy to buy lamps or clocks with USB plugs. We had booked for 2 days, but we had to leave after one night. When we left, we had not charged any incidentals to the room, but the hotel charged our credit card the extra $100; therefore, we had to dispute the charges.

I chose this hotel because it was close to my conference but allowed my family to stay with me. When we arrived and first used the shower, we realized that the shower curtain rod was falling off and drenching the floor in water. We reported it to the hotel staff because my senior mother was traveling with me and it was a fall risk for her. They fixed it..but charged us $30 dollars to fix it. Since the towels were all wet from cleaning up the floor we asked for more towels. My daughter had used 1 towel to dry her hair and didn’t realize her temporary hair dye had come out. They then charged us $39 for the 1 towel. Upon checking Yelp reviews, other customers complained of the same curtain rods. No help from choice customer service to remove the extra charges. Stay somewhere else that won’t charge you for their repairs.