Hampton Inn Denver-Northwest/Westminster

4.0 / 5

•

5030 W 88th Place, Westminster, CO, USA, 80030

Reviews from Guests

4.0/5

801

Reviews

from real guests

dougs540

I rarely leave negative reviews, but my experience at the Hampton Inn in Westminster, Colorado was disappointing from start to finish. When I checked into my room, there was no bar soap, shampoo, conditioner, or body wash. The coffee maker was missing a tray, making it impossible to make coffee during my entire three-night stay. There were no hangers in the closet, the TV didn't work properly, and the room had an unpleasant odor. Customer service was equally disappointing. Their solution was to provide a few hangers and a single bar of soap—but instead of bringing them to the room, I was told I had to come down to the front desk to get them myself. I was also promised a $20 credit on my bill for the inconvenience, but that credit never appeared on my invoice. After I returned home, I called the hotel hoping they would make things right. Instead, the person I spoke with seemed more interested in making excuses than resolving the issue. He insisted the coffee makers no longer use trays because they now use coffee packets that supposedly work like tea bags. I've stayed in countless hotels and have never encountered that explanation. Rather than acknowledging the poor experience or offering any meaningful resolution, he simply defended the hotel's shortcomings. To top it off, he ended the call by telling me to "have a nice stay"—despite the fact that I had already returned home. That pretty much summed up the level of attention and customer service I received. Between the poorly maintained room, the lack of basic amenities, the broken promise of compensation, and the complete lack of concern after the fact, this was one of the worst hotel experiences I've had. I would strongly recommend avoiding this hotel and choosing one of the many other options in the area. There are far better places to stay that actually value their guests.

sohrabb73

We have been staying at this hotel for over ten years as we have to visit one of the hospitals in Denver a couple times a year. Initially, it was a nice place to stay with a complimentary breakfast and reasonably clean rooms. Over the years, it steadily went downhill especially as far as cleanliness is concerned. As a Hilton Honors member, we were informed on more than one occasion that because of the situation with the hospital we could book a day or so in advance and then if needed have a late check out by calling them even after 11:00. We tried doing this this last time and were informed by the front desk (on two occasions) that we could still do that and to call them after we had left the hospital. We did that and were told by the lady who answered the phone that this was not the case and the check-out was 11:00. We even tried to check out on their app, which it accepted on the phone. When we received the electronic bill and also on our credit card bill, we had been charged for the last day. After this experience, plus the fact that the rooms have steadily gone downhill as far as cleanliness is concerned, we will never go back to Hampton Inns and especially to this one. The staff needs to be better trained. We were also informed that the ownership has changed, which may be part of the problem.

rebeccasK7544SJ

Everything was dirty. The hotel towels were wet. The shower was not cleaned. The bed was dirty and we didn’t feel homely or clean at all… they also didn’t put any soap in the bathroom (shower soap or hand soap) and when we asked the front desk he gave us body wash for hand soap… this place overall was terrible.

Facilities Details

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Accessible concierge desk

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Newspapers

Elevator

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Computer station

Pool

Free Parking

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Accessible concierge desk

Vending machine

Accessible route to the registration desk

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Newspapers

Elevator

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Computer station

9 Available Room Types

Room, 1 King Bed, Accessible, Bathtub

Heating

Telephone

Non-smoking

Adjustable height hand-held shower wand

Close-caption TV

Sleep comfort items

Bathtub grab bar

Laptop workspace

Daily newspaper

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Internet [LAN]

Towels

Lowered electrical outlet

Accessible toilet

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Microwave

Room, 2 Queen Beds, Accessible, Bathtub

Heating

Telephone

Non-smoking

Adjustable height hand-held shower wand

Close-caption TV

Sleep comfort items

Bathtub grab bar

Laptop workspace

Daily newspaper

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Internet [LAN]

Towels

Lowered electrical outlet

Accessible toilet

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Microwave

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Heating

Telephone

Non-smoking

Adjustable height hand-held shower wand

Close-caption TV

Sleep comfort items

Laptop workspace

Daily newspaper

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Internet [LAN]

Towels

Roll-in shower

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Microwave

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Heating

Telephone

Non-smoking

Adjustable height hand-held shower wand

Close-caption TV

Sleep comfort items

Laptop workspace

Daily newspaper

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Internet [LAN]

Towels

Roll-in shower

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Iron

Clothes Rack

Microwave

Room, 1 King Bed with Sofa bed, Non Smoking (Study)

Room, 1 King Bed with Sofa bed, Non Smoking (Study)

Heating

Telephone

Non-smoking

Close-caption TV

Sleep comfort items

Laptop workspace

Daily newspaper

Refrigerator

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Internet [LAN]

Towels

Visual alarm

Lever handle on door

Braille and tactile signage

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Clothes Rack

Fold-up bed

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Free Parking

Food & Drink

Vending machine

Front Desk Services

Newspapers

24-Hour Front Desk

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible concierge desk

Accessible route to the registration desk

Pool

Accessible public restrooms

Braille and tactile signage

On-site accessible self parking

Elevator

Coffee/tea maker

Computer station