HAMPTON INN DENVER NWWESTMINST

Not what I expected very outdated, breakfast area not clean or well managed bedrooms very outdated and in very much need of new facelift would not recommend nor will I be coming back.

I cannot in good conscience recommend this hotel. We stayed two nights, Saturday and Sunday. The first bad impression was two overflowing trash cans at the front entrance. The desk clerk that handled check-in was alone and the person told all the guests that it was the first day on the job and that that person who was supposed to provide training did not show up for work. The clerk was extremely frustrated and broke down crying several times. To make it clear I’m not blaming the clerk. This was clearly a failure by management. I was also told that the TVs in the entire hotel were not working. They never did work during our entire stay. The overall appearance and condition of the property left a lot to be desired. The manager texted me at least twice asking how my stay was going. I responded about the inoperative TVs. I never received any follow-up from the manager. I’ve stayed at many Hampton Inns throughout the U.S. for many years and never encountered one as bad as this one. STAY AWAY from this one.

After you read my review, you may be wondering why the 4 stars. Let me get that out of the way first. The 4 stars are because the staff, especially Jason and Diego at the front desk, are wonderful and so attentive. Let’s start with Jason. I walked in, and he was with another guest. Instead of ignoring us like some do, he looked up, smiled, and gave a look of "I'll be with you in one moment." This is still such a wonderful skill to have. Yes, we wait our turn and will never complain about how long it takes to help people in front of us. I’m pointing out a skill that seems to be lost: an acknowledgment and a look of "I see you and will be right with you." Okay, now that you have that. Once it was our turn, I said we’re checking in. He pulled my name and was like, "Okay, welcome diamond member! So glad to have you. Would you like a water? It’s hot outside." I said yes. We were early, and I was like, "Don’t worry if nothing is available; I just wanted to get us checked in and ready so when we come back, it’s done." He said he understood. He got us all checked in and said, "Let me check with housekeeping to see if we have anything ready." He was able to get us in early, which was so sweet and not necessary, but we appreciated it. We asked about food nearby, and he was happy to help. He was simply wonderful. Diego checked in with us via text and the app and made sure we had everything. So, hotel review: Personally, this place needs a serious renovation. It’s older and run down. Our room looked dirty. It was cleaned; let me make that clear. Housekeeping works hard. I mean it looked dirty because it’s old, and no matter how much you clean it, it’s not getting clean. The carpet was dirty, so make sure you wear socks or slippers. The walls have tons of stains and marks. The thing that goes under the mattress was stained and dirty. The bedding looked and smelled clean. The bathroom has mildew and older faucets. We didn’t have body wash or hand soap in the bathroom and had to request it. The refrigerator wasn’t cold, so our drinks were warm. Breakfast was not what we’re used to. Usually, it’s a larger spread and more options. The juice machine wasn’t working, so only water was available. The waffles are always good, but the other food was overcooked, like the potatoes. Overall appearance: same as the rooms, just old looking. Parking: plenty of onsite parking.