Hilton Garden Inn Cherry Creek

This hotel is horrible. I booked a king room with a Mountain View 3 weeks in advance. When I checked in I was given a 2 queen bed room with a view of the parking lot. Not only that the room had been sprayed down with insecticide? Or room “freshener” or something vile. When I talked to the front desk I was told that the supervisor had downgraded me. I guess it’s because I’m a single female and therefore don’t merit honoring my reservation. Really ratty hotel with sexist management.

The property is safe, inviting, and carries a relaxed energy with it. The front desk staff were professional, personal, and seemed genuinely interested in my stay. Rhonda is a star and needs a dollar raise. Bright and attentive. Moni took excellent care of us at the bar and created a relaxed vibe at the bar top. I will be back for sure.

What a disaster. Coming back from dinner we find out both elevators no longer work. Our room was on the sixth floor. How is my disabled 79 year old wife going to get to our room?? After arguing with the desk we finally were granted a different room on the second floor. But all our stuff is on the sixth floor. So my 73 year old knees trudge up and down to at least get something to sleep in. Next morning, still no elevator. Went down to get a second key. But now neither key works. That was it. We're out of here. The whole place from the non dairy creamer and butter to the overly expensive "breakfast" all added up to a made cheap as possible under staffed disaster.