HILTON GARDEN INN FORT COLLINS

Nice hotel. Quiet, comfy bed, in room safe and fridge. Nice modern bathroom. Clean. Safe location. Restaurant ok—inexpensive, but decent food. Served breakfast and dinner.

We had a very disappointing experience at this property, primarily due to an interaction with a front desk employee, Scarlett. Upon arrival, our digital key did not work—an issue we’ve encountered here before. After parking and unloading our belongings, we had to repack and drive to the main entrance to get a physical key, which was frustrating after a long trip. We were traveling with a service animal, which was properly declared on our reservation. At check-in, we were asked about the dog’s status and clearly explained that it is a service animal. We even offered to provide documentation, though none was requested at the time. At checkout, we discovered a $75 pet fee had been added to our bill. We contacted the hotel to resolve the issue and asked to speak with a manager, but our calls were not returned. Despite again offering to provide documentation, the hotel refused to remove the charge and insisted on keeping the fee. As a frequent business traveler and Diamond member, this level of service was very disappointing. The lack of responsiveness and unwillingness to address a legitimate concern felt unprofessional and discouraging. Unfortunately, we will not return and cannot recommend this hotel based on this experience.

This hotel is on the lower end of hospitality . The women that checked me in looked as if she was high on something . Then I checked out and left a bag of company clothing in the room . Nothing of value , but the staff that was on duty at 4:30 pm Feb 27, 2026 , was anything but helpful . Felt like I was being an inconvenience to call and see if my things were still in the room . The attitude and energy was unbelievable, no professionalism at all , This is on the list that my company will try to avoid in the future . Was on hold for approximately 20 mins for her to get back on the phone with an attitude.