Warwick Hotel

DO NOT STAY HERE!!! An absolute nightmare of stolen luggage. Our luggage was handed to a stranger by their personal luggage attendant, despite him recognizing us. As soon as we walked up he said “a man picked up your luggage 30 minutes ago” despite the man having no luggage tag or number to be given our luggage. The staff had no sense of urgency and said we should call the cops. How does our luggage get stolen from their personal luggage room by their personal luggage attendant handing it away without properly checking and they take zero accountability? By the end it’s honestly started to feel like an inside job given the amount they knew about this “stranger” and the frequency things this appears to happen on their property. the story is very long and gets sketchier by the detail but the important part is the result which is that it has been pulling teeth to resolve the matter and Kris, their ‘Director of Rooms’, has been truly condescending and essentially useless. They said all they can do is submit an insurance claim and leave it between us and the insurance company.. shouldn’t they be the client in this claim? According to their reviews this is a semi-regular occurrence. Do yourself a favor and stay ANYWHERE but here.

The only reason I rated this experience a 2 was due to the bartender at the pool bar (Ezra) he was the best part of the entire experience. My sister and I flew in from CA for a concert and picked this hotel based on the Warwick status. Oh Boy we were we shocked at the level of service and cleanliness. From the moment we checked Priya was not inviting and rude at the front desk. We finally got our room and although it was roomy the cleanliness was below a zero. The standard at the hotel was not a true representation of the Warwick brand you expect a four star hotel that you pay $400 a night for to be at minimum decent. I would’ve rather have stayed at a Holiday Inn.

Where to start… I wanted to like this hotel so badly. Other reviews, photos and online presence gave a good impression at first. Upon arrival the staff was friendly and welcoming, although I did have complicated baggage in front and never has there been a staff member to assist with the heavy doors (that are the only entrance/exit option). I traveled with my dog and at times can have hands too full to pull on heavy cumbersome doors. Arriving into the room (no assistance offered or seemingly available) I was a bit thrown off by the orientation of the room. An overall glance looked “nice” but a tad awkward. After settling in a bit I began to find remnants of food/hair and debris around the carpet, as well as trash (razor blade cover). The oddly small television was wall mounted at a distance so far from the bed that even someone with perfect vision would struggle to watch comfortably. I called reception about this and inquired about possibly changing rooms, none were available. As we continued to settle into this room I unfortunately found more unsettling and dirty areas. Unfinished ceiling holes in the bathroom, dirty sink and very low shower water pressure made it near impossible to comfortably settle at any point during this trip. A lot of these problems would be solved with a bit more attention to detail and a quick fix/more detailed cleaning procedures. Fortunately I was in town visiting for a birthday nearby and able to use other accommodations - but this should not have been a necessity. Listed as a “4 star” hotel is a major misrepresentation & this entire experience was beyond lackluster and disappointing. I tried several times to change our room, at one point speaking directly with a staff member at the front desk and was told that several rooms were becoming available that day (05/21/2026). I confirmed multiple times with the staff that would be possible and that I would be contacted directly. I never received this call, any form of contact or attempts to do so. I am still confused on the operation of this facility, and would not recommend booking accommodation here whatsoever. I genuinely tried to keep giving this place a chance but the ball was dropped at every. single. opportunity. Positives: Ezra at the rooftop pool bar was fantastic, and beyond helpful and attentive. The espresso at the downstairs restaurant was also good. It would be helpful to warn guests about the loud construction which starts around 7:30/8am every morning directly across the street - which I have personally experienced during previous travel and always appreciated the heads up. Overall the majority of the reception staff and the vibe this hotel gives is that they just don’t care, and in no way can they call themselves 4 star without a lot of changes being made.