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Reviews from Guests

3.0/5

tripadvisor

101

Reviews

from real guests

TurnerFamilymadness

4

/

5

The hotel was hotel was clean and the staff were very hospitalable and friendly. The breakfast is also good and included in the price. The facilities like the and gym look clean but we didn't get chance to use them unfortunately. Overall, it's a good stop off hotel to check out the local area. Only thing that could be improved is the bathroom in our room could of done with refurbishment.

H9983ETaprils

1

/

5

There is black mold all over the bathroom! I picked this particular hotel because of the hot tub, and it was still out of service as I had read previous reviews of the same issue and figured it would be resolved after a month upon arrival. The 2 rooms I rented are dirty. I booked through expedia, so I already paid for 5 days and can't afford to go to another hotel at this point. Customer service said her manager would be available in the morning. Disgusting rooms. Do not come here!

robinsN6401CX

1

/

5

I booked two nights at this hotel so I could have one full day to get work done. There was no where on their website or otherwise that said they were redoing their roof. I woke up at 7:00 a.m. to clanging and then incessant banging for hours. The ladies at the front desk were super helpful to the extent they were able to be, but the manager, who goes by Paul (not his actual name), couldn't have been less helpful. He offered to move me to the first floor that evening. That absolutely did not help the whole reason I was there. He would not comp me another night on the first floor so that I could I have a full day's work as intended. I was moved down to the first floor at 1:00 in the afternoon right before I was going to check out. I decided to stay not realizing that my room was directly in front of the lifts and the giant trash cans they were going to fill with all the roofing material for 3 hours that evening. I was told by one of the employees that nobody was supposed to be booked on that side of the building. When I brought it up to the manager again, he told me no one could do anything about it and that he didn't have a manager! He refused to tell me his name or give me any contact information for his higher-ups. So unprofessional and I would never stay here again. I've been building businesses for over 20 years and this man would have been fired immediately. I felt bad for the ladies who were working in the front. They wanted to help but they were absolutely powerless.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi