Marriott Denver West

I checked in this evening to discover my sheets were filthy. I used their AI automated phone system from the room to request my sheets be changed. A young man brought me the sheets and handed them to me and started to walk away when I asked him if he was going to change them for me or if I was supposed to do it. He appeared surprised by my ask and said someone would be right back. I told him never mind because I was angry. When I took the fitted sheet off, I discovered the mattress pad is torn and ragged and disgusting. No one has answered the front desk when I called. I end up on endless hold. I tweeted at Marriott and got an AI automated response.

Room clean and nicely appointed. I forgot my charging block at home. No where here to charge without it. Front desk person was not helpful so I went to a different front desk person and she said they sold them. She was able to find me a block in their store. She saw how distressed I was so she gave it to me for free. Food was good in their restaurant, the Copper Kettle, but very expensive. $22 for breakfast was pricey for buffet breakfast. Dinner was good but still pricey for their hamburger and fries. Drinks were good. During breakfast buffet I was ignored and had to get my own tableware. Staff friendly. I would have eaten elsewhere if I had a vehicle but came by Uber. Booked hotel in March and it was over $200. Looked online this am and it is $176. I have stayed in Denver before and I liked previous hotels much more. Served breakfasts in other hotel was a lot less money.

Have stayed at this property many, many times over the past 20 years. It has become steadily worse. On this visit, the ac unit barely cooled and was very loud. The lobby and hallways were uncomfortably warm and the room furnishings were scratched and borderline ratty. The hotel needs a renovation badly. Won’t be back.