Lakeside Village

Horrible horrible horrible !!! STAY AWAY FROM THIS PROPERTY! Do not waste your money! We booked this for a New Year’s Eve stay with my family. We booked 2 rooms. To start when we arrived and received both our keys, one of the rooms were not serviced. I called and the manager apologized and we had to wait in our other room until it was ready (4 hrs later) Once we get to the room, our TV is not working. We had someone come and he fixed it leaving wires everywhere and said someone would come and finalize the fixing. THIS NEVER HAPPENED. Then, after 2-3 days of using the Keystone Lodge and Spa shuttle, we get told that we aren’t allowed to use their shuttle because we were staying at the “Lakeside, Condo area” and that we would have to take the bus routes. Then we noticed our room wasn’t being serviced - we didn’t know we had to pay $70 for what they consider “mid-stay cleaning” I said I didn’t have a problem paying but both rooms needed service and towels. 24 hrs goes by and when we come back from our day out that next day - our rooms were never serviced. I called front desk and it seems like every single person there working was stoned on weed because they were slow and didn’t have a clue what they were doing. I complained to a manger who apologize but was also VERY rude and pessimistic. The next day comes and they service only ONE room and not the other! My second room had NO clean towels delivered their entire stay even after my calls and complains! No one helped us!! They then charge us almost $700 for their New Years Eve party that didn’t offer any food, hardly had tables to sit, and their “champagne” toast was NOT CHAMPAGNE! It was sparking wine. For the price we paid, we should’ve had at least had real Champagne. Then to finalize the worst experience at this junk place, the day of departure.. I called front desk to help with our 13 bags. A gentleman comes and picks up our bags and takes it to what we were told “Front Desk at the Keystone Lodge and Spa”. We had to wait a few hours for our driver and when he arrives and I ask for our bags, front desk does not have them. No one has a clue where ALL OF OUR BAGS ARE STORED?!? A nightmare!!! Then when we see our charges, we get billed over $600 additional charges for “resort fees” although we didn’t get access to shuttle, there is no cleaning service like a resort because we had to pay extra for it, NO CLEAN TOWELS in the rooms.. and when we called the manager said we are paying for the “amenities” What amenities?!? This place was a complete jokes our stay raked up almost $8,000.00! Absolutely unfair. The experience was NOT worth it! DO NOT STAY AT LAKESIDE!!!! The staff are dumb, the price is high and their food sucked!

AVOID IF YOU WANT TO AVOID MOLDED ROOM. We stayed in room 1560 at Lakeshore/ Lakeside villa in Keystone. Room had molded ceiling in living room and bedroom along with visible water damage on ceiling. This was in addition to discovering our room was dirty with tissue paper and a dirty towel on the couch upon check-in. We initially were going to dismiss the uncleaned items on the couch until we became severely sick from the mold we later discovered both in the room and living room. We were unaware why we had issues breathing, couldn't sleep, constant dry cough, runny nose, and itchy eyes until we discovered the spots on the ceilings. There was also dried water damage on the ceiling showing water damage must have occurred in the room at some point. Some of which looked like they tried painting over but was still visible. After contacting the front desk they were initially unresponsive and then tried stating their housekeeping couldn't find it. I was then told I could escalate it to management who I then called twice and left a vm for and still have not heard back from. We now have to work on repairing our health and detoxing from this mold with no resolution from the property owner. I have filed complaints with both the summit/keystone public and environmental health departments and looking to take further action. This was after a week at keystone lodge and spa (which was great with no problem) and then extending our mountain stay at the lakeshore/lakeside villa for 3 days. Mold is a serious health concern with lasting repercussions and should be treated as such. Not to mention mold in one room means it can easily travel to other units through the AC/heater that is constantly running. The lack of concern, response, and consideration for a paying customer is alarming and not okay. I would definitely recommend YOU DON'T stay here!

Terrible! The condo was missing curtains on two of the windows. As a result the condo was well over 100 degrees when I got there (no A/C in the unit). I had to stay out at a restaurant working on my laptop until well after dark as it was too hot to go into the condo, then there was the issue of ZERO privacy with the lack of curtains. Then to make matters worse, the entire shower curtain and rod fell on my head when getting out of the shower. When it happened, I thought someone broke in and had hit me over the head with something so I ran out of the bathroom naked and screaming - so of course, I was then naked in a room without curtains. Seriously unbelievable. And to top it off it was almost $500 for two nights and that was the "discounted" conference rate. I felt like I was staying in a hostel with resort prices. I will never stay here again!