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Reviews from Guests

3.0/5

tripadvisor

199

Reviews

from real guests

99daciac

4

/

5

Arrived late and check in was really easy. The staff was helpful and nice. Room was really clean and comfortable. Would definitely stay here again. Also believe they installed new carpeting throughout the whole hotel.

cayatanac2025

5

/

5

Room was very nice and clean.Want to thank Rachel for helping me with reservations.Went to attend funeral for my brother.Was able to take my puppy.Hotel pet friendly.Very quiet.Only complaint is bar soap is terrible.HAD A GREAT STAY!!THANK YOU RACHEL.

jamiebC1969OI

1

/

5

I made a reservation here via booking,com for a road trip with my kiddos. I never received a confirmation from them or from booking.com and their phone system told me that there was no reservation tied to my phone number. Plus, I couldn't actually speak to a live person at West End. So, I naturally assumed my reservation was lost and booked another place. After the fact, they charged me full price. When I reached out to booking.com and they spoke directly with the management at West End, West End proceeded to tell me, via email, that it was all my fault, insinuated that I was lying and said not to use booking.com, basically too bad, so sad.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi