The Vail Spa Condominiums

The Vail Spa is well-located, well maintained, and well-run. The Condos are spacious, and up-to-date, and the staff is cooperative, and friendly. We love the proximity to Lions’ Head, and its Gondola, shops, and ski school.

We booked for 7 days. Wednesday -Wedenaday Upon arrival we had to interrupt the front desk workers conversation to check in. Two hour trip from Denver. No water was offered, no cookies or snacks available, not welcoming at all. Got checked in, no offer of assistance with our luggage. New Year’s Eve, no regulation of noise. Parties in the units well into the early morning hours. After day 4 of our stay housekeeping showed up to the unit to grab dirty towels and drop new towels. No other cleaning was completed. No bed sheets were changed, no trash was taken. No directions to where trash should be taken or how we should handle. This unit has carpet and no vaccum. Housekeeping didn’t vaccum so we worked with dirty carpet. Good thing we are clean folks. Outside pool closed 5 out of 6 days of our stay. We had to beg for towels for the indoor pool. Day 6 we were preparing for a 5am departure and in bed and roughly 9:30 we get a loud bang on the door immediately followed by a female using a key and opening the front door. No identification, no announcements nothing. My elderly mother jumped up out of bed and slammed the door shut demanding to know who was at the door and why. No explanation the female used her key again forcing the door open pushing my mother with the door catching her toes yelling “we need in this unit” my mother yelling back demanding to know what was going on. Once the female pushed the door open again for the 3rd time my mother caught a glimpse of a fire fighter in full gear standing in the hall way. The firefighter stated he needed to check the unit. No regard for my elderly mother the fire fighter barged in to check what we he needed to check. No apologies, no explanation, nothing. Then the female grabbed the door and slammed it shut as she and the firefighter left. Unbelievable…………

I am super picky and this condo was 5 stars all the way. The receptionists were amazing, the condo was perfect, the location was great. The amenities were awesome. I was extremely happy with this stay. I will be back again