Tivoli Lodge

4.0 / 5

•

386 Hanson Ranch Road,

Reviews from Guests

4.0/5

2,178

Reviews

from real guests

266MikeM266

The Tivoli Lodge is still a solidly built, quiet hotel. It could use refreshing though. The furniture was getting pretty worn, it's starting to look dated, and housekeeping was substandard, in our opinion. When we did get housekeeping services (not every day), it wasn't thorough and the attention to detail lacked. One day after housekeeping we had no wash cloths, the room wasn't vacuumed. It's a beautiful building and a great location. It just needs some attention to bring it back to being the award winning hotel of the past. We rented two rooms on this trip.

1012cw

First off the hotel is really nice and located perfectly in the middle of Vail. The hotel advertises air condition in all the rooms and that was one of the main reasons we chose it along with being in Central located in Vail. The first 2 days there was no A/C. Even the hallways were hot. We were traveling in a group of 6 so we had 3 rooms all on the 4th floor. We told the front desk about the issue and were told they've had problems and will be working on it. They offered a floor unit, which meant you had to leave your sliding door open at night to use it. The rooms were hot! I had talked with the owner Flynn. He offered no resort fees and valet for just 3 days. There was a communication problem because when I had originally spoken to him he told me no fees for our stay which was 6 nights. Not even a discount on the rooms! I expected at least 1 free night. I wasn't asking for much. We didn't even get a call or an email before our arrival to say that the air condition wasn't working! That's bad customer service . That is why I scored them the way I did. They really didn't seem to care.

NorthStar774764

Terrible experience!! Our car was damaged by a hotel employee during valet The hotel never notified us and we only discovered after checkout when we questioned the hotel to be told by 2 different employees that it was a hotel employee. Management and ownership never reached out or followed up until finally after our multiple calls and emails. There was zero apology or acknowledgement by ownership. I decided to eat the cost of repairs and to never again stay at a hotel with zero integrity nor ethics.

Facilities Details

Free Wifi

Coffee/tea maker

Fitness Center

Bar

Laundry

Parking (limited spaces)

Wired Internet

Skiing

Braille and tactile signage

Ski service

Assistive listening devices provided for meetings

Ticket Service

Indoor fireplace

Golf course [on-site]

Horseback Riding

Ski School

Elevator

Fishing

Vending machine

Proposal spot

Bicycles

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

Valet Parking

Terrace

ATM on site

Concierge Service

Free Wifi

Coffee/tea maker

Fitness Center

Bar

Laundry

Parking (limited spaces)

Wired Internet

Skiing

Braille and tactile signage

Ski service

Assistive listening devices provided for meetings

Ticket Service

Indoor fireplace

Golf course [on-site]

Horseback Riding

Ski School

Elevator

Fishing

Vending machine

Proposal spot

Bicycles

Shuttle Service (free)

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

10 Available Room Types

Room, 2 Double Beds, Accessible (Village View)

Room, 2 Double Beds, Accessible (Village View)

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Bathtub seat

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Toiletries

Towels

Free Toiletries

Toilet

Kids shampoo

Lever handle on door

DVD/CD player

Separate shower/bathtub

Private bathroom

Bathrobes

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Standard Room, Multiple Beds

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Bathtub seat

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Toiletries

iPod dock

Towels

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Room, 1 King Bed, Fireplace, Mountain View

Room, 1 King Bed, Fireplace, Mountain View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Bathtub seat

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Toiletries

Towels

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fireplace

Microwave

Room, 2 Queen Beds, Fireplace, Mountain View

Room, 2 Queen Beds, Fireplace, Mountain View

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Bathtub seat

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Toiletries

Towels

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Fireplace

Microwave

Room, 2 Double Beds (Village)

Non-smoking

Sleep comfort items

Satellite Channels

Iron

Air Conditioning

Bathtub seat

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Kitchenette

Telephone

Toiletries

Towels

Free Toiletries

Toilet

Kids shampoo

DVD/CD player

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Shuttle Service (free)

Valet Parking

Food & Drink

Vending machine

Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Skiing

Horseback Riding

Ski School

Fishing

Entertainment and Family Services

Ski service

Smoke-free property

Business Facilities

Business Center

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Braille and tactile signage

Assistive listening devices provided for meetings

Indoor fireplace

Golf course [on-site]

Coffee/tea maker

Elevator

Proposal spot

Bicycles

Desk/workspace