Sheraton Hartford South

Good evening, it has been horrible, the TV. It does not work, it turns on and off, the toilet does not flush quickly and they did not change the sheets, they did not take out the trash. I sent for towels, only two. The young man who brought them was very good and kind. The reception. Friendly and attentive. And they were informed to come and clean. Because of the trash.

My wife accidentally left a necklace in plain view on the bedside table - taken by the room cleaning staff. Multiple calls were made to even reach the hotel manager and room staff manager, multiple more when they failed to follow up, and then failed to get the person to return it. No more Sheratons, certainly not this one.

The best thing about this place: the staff. Everyone we spoke to was amazingly friendly, warm, and helpful. Now for the bad news. - I was there for two nights. They did not make up our room. This would have been OK if we'd known this service would not be provided, but there was no warning. (And no, it wasn't one of those places where you could opt in or out of having your room cleaned - no way to request, no placard do hang on the door, no warning, nothing.). When we asked about it the person at the desk said "You should have requested to have your room made up if you wanted it." I have stayed in many hotels and NEVER have I encountered an unadvertised expectation that basic room refresh was my responsibility to arrange. - I know this is called a "hotel" but basically it's a motel. No restaurant. The breakfast buffet looked nice but there's no way to get some simple thing - it's either the whole buffet or nothing. - No pool. We didn't want one but it's worth knowing ahead of time. - It was fine - safe, clean enough, convenient - but significantly overpriced for what it was. Summary: I wouldn't run screaming from it but I'd certainly prefer to stay elsewhere in the future. Just average.