Premiere Hotel and Suites

Worse experience ever! First of all, we when checked in and got into the room, the room smelled like marijuana. We were grocery shopping and the front desk called me to tell me that we needed to change rooms because she gave us the wrong room. I told her we were grocery shopping and that we wouldn't be able to come back for an hour. She asked if she could go in and move our stuff to a new room. I told her no. When we got back, we stopped by the office to see about our room change. We got our new room assignment and headed back to our original room to move our stuff. Our door was wide open!! A tennant approached us and told us he used his key card to get into the room and when he saw our stuff in there, he left and left the door open. The next morning, I noticed that this place charged my bank card the full price of the stay plus a hold fee - even though we signed up through a 3rd party. So - we had to meet with the assistant manager on duty to get the charges dropped from our bank account (on a Friday). The money did not show up in our bank account until the following Tuesday. When we checked out on 5/12, the lady at the front desk just told us to leave our key cards in the basket. We were not given a receipt, and I did not receive an email. Later on 5/12/25, I noticed 3 charges from the facility on my bank account, totaling $2,200!! I contacted the facility and left a message at the front desk. I called back a few minutes later and demanded to speak to the manager, and was transferred to voice mail. I left a lengthy voicemail. I also emailed the contact email . I then received a phone call from the manager and explained what had happened. I forwarded my previous email to the manager's actual email. I have not heard back from him yet. Also - went to get fresh towels and only got 2 towels - no wash cloths available. The fireplace does not work - fake advertisement. No silverware in this unit. The vents were dirty. The toilet seat had no screws on it. Not a good experience at all.

The bathroom towels are the size of a bath mat and are $1.99 from IKEA. The wallpaper is peeling off of the walls, you are responsible for throwing your garbage in the dumpsters in the back of the parking lot or taking it down the stairs and putting it in the outdoor trash can because the housekeepers don’t come up to grab it, they allow dogs but no one picks up the dog poop, they don’t offer breakfast, broken glass stayed on the sidewalk for about 4 days, the water coming out of the faucets smell like bleach, mold in the bathroom, room smelled like smoke, the room I was in had two microwaves because the one that was built in over the oven had a broken handle so they took up what little counter space there is by putting an additional tiny microwave in there with a plate that was far too big in it so it didn’t rotate, the oven was literally from the 1980s. Tons and tons of updates needed, lots of deferred maintenance, heard people complaining about leaks in their room, broken fencing, dirty rooms, dirty grounds, and the guests are pretty sketchy.

This place is awful. We purchased through a third party. I take full responsibility for not reading reviews. Please learn from my mistake! We arrived and a staff expressed concern over cleaning a different room, that’s where our concern started. The room itself was in terrible repair, there were burn marks on the floor. Small bugs were flying around. It wreaked of smoke although stated nonsmoking. We heard yelling outside our door, someone pounding on the walls. We felt so uncomfortable we felt best leaving. Because it was through a third party, we spoke to the front desk staff explaining our unease and requested 2 out of 3 nights be refunded. They agreed and said the third party would call to verify and they would confirm. 2 days later we finally received word that the hotel would refund one night. They had lied to us. Please do not go to this shady establishment.