Residence Inn By Marriott Altamonte Springs

My wife and I stayed at this location for a few days recently and were surprised by its condition. While we did not read many reviews due to a busy season of work, we realized that we should have. This location is not a hotel, it is a property which consists of various buildings that are in disrepair. They seem to be making efforts to improve as we witnessed construction on the unit above us and nearly got hit by a flying hammer on our first day. The furnishings of the room are also in a state that is less than what we have been accustomed to at Marriott hotels. The closet doors did not slide, the glass doors with outside access did not lock and only had a bar installed at ground level to secure them. The carpet and couch were crusty and dirty as if they had not been vacuumed/cleaned. The buildings had stains as if something had been thrown at them and the landscaping in general needed much attention. The small lizards running around the sidewalks were cute and somewhat reminiscent of Jurassic Park. The breakfast was not as bad as some had indicated and the coffee was pretty good. The staff in general were nice and respectful. We had made several reservations in advance using a third party so canceling our second and third was quite difficult, but we persevered and the hotel graciously granted a refund. Just don't expect a 3 star hotel if you choose to stay here. it is much closer to a one star. There seemed to be many people staying there who were traveling for work and some were pretty rough around the edges.

May 25, 2026 Marriott International, Inc. 7750 Wisconsin Avenue Bethesda, MD 20814 United States Dear Marriott Management: After a recent stay I wanted to extend a complaint which I am disappointed to submit at this time. I selected the following Marriott property: Residence Inn 270 Douglas Avenue Altamonte Springs, FL 32714 to find it is likely one of the worst properties in your vast portfolio and should likely be closed permanently due to its obvious noncompliance with Marriott standards which have made me practice fidelity of the highest order in becoming a Gold Marriott Bonvoy member due to such high levels of satisfaction, around the world, with the Marriott brand. This property, for the weekend of my son’s wedding, was my selection which not only embarrassed me with adults for which I invited and thus paid for their stays, is ridiculously outdated, run down, lacking in service with regard to cleanliness and timely delivery of simple items required for a base hotel stay. From day one, I was shocked and disappointed with my choice as I felt I would have received a better experience from a different brand, but found everything, except the work of LaToya, to be dissatisfactory. Please extend to her my thanks for her professionalism as she should be immediately elevated to a more fitting property given her alacrity with customer service, communication and computer skills in solving even the most difficult issues we experienced at the Residence Inn property. LaToya should receive immediate elevation to a property worthy of her professional customer service skills, along with appropriately placed financial increases given that new assignment. She is “Marriott Strong”. Quite frankly, I was/am embarrassed that I bragged on Marriott regarding the Residence Inn at Altamonte Springs before arriving for my son’s wedding weekend to find a property which holds too many “permanent residents” (which should be outlawed immediately at all Residence Inn properties [featuring forward a two-maximum occupancy rule to prevent “apartment style residency from being instituted] as this property is the perfect of example of what NOT a Marriott property should be. I am hopeful serious consideration is given, by the appropriate managerial oversight team, IMMEDIATELY, to resolve the many issues which are present at this property current. I am at this juncture afraid that my relationship with Marriott is in jeopardy due to this ridiculously terrible weekend stay. I paid for three rooms of guests who TRUST me to do the right thing for their welfare when traveling – and quite frankly I am writing to request an immediate refund of payments submitted as there were no other options given the holiday weekend timing – IN ORLANDO, Florida – where if you had not recently heard – resides a worldwide famous “rodent” who takes up residence in the area, who is desperately desired to be “seen” by millions of children each year – especially on holiday weekends in America. I am very burned from this experience and desire immediate review of the property – while the employment elevation of LaToya take place somewhere in your brand most immediately. Thank you; “ready to cheat on Marriott;

I have previously stayed here nine times but not in the last 5 years. The negative transformation was overwhelming which is a clear representation of poor management. Parking lot LOADED with litter. Charged for parking! Lounge area dirty! Breakfast weak.