Days Inn Clermont South

The staff's attention, the cleanliness, etc. In general, everything was wonderful.

If I could rate it a zero, I definitely would. The room was dirty and had a foul smell. There were holes in the wall and the lamp did not work. We brought it to the front desk's attention that night but was told there was no manager on duty. We checked out early the next morning (earlier than our check out date) for our health and safety. Then the front desk agent called later in the day and was not helpful and rude. He proceeded to tell us that we had to pay for two days when we only stayed for one. He asked us if we wanted to change rooms, however, we had already checked out and did not feel comfortable or safe in another room. In the condition that our room was in, it should have never been rented out. We requested to have a manager contact us and we never heard from them.

We had a very disappointing experience at this hotel. Due to a canceled flight, we arrived a day later than planned, but when we checked in, the condition of the room was unacceptable. There were cockroaches present, and the bedding—including sheets and pillows—had visible stains that appeared to be blood. Unfortunately, there was no staff available that evening to address the issue, which left us in a difficult situation. We reported everything the following morning and were told we could leave, but we were still required to pay for multiple nights despite not being able to stay due to the room conditions. We ultimately chose to leave for our own comfort and safety. While the company later offered a small amount of rewards points, it did not feel like an adequate resolution given the circumstances. I hope management takes this feedback seriously and improves both cleanliness and customer service, as this experience was far below what we expected