Meridian Hotel & Suites

My recent stay at the Rodeway Inn served its basic purpose, but unfortunately, the experience was marred by an uncomfortable interaction with the night front desk staff that needs to be addressed immediately. As someone who manages customer service and talent acquisition professionally, I hold strong standards regarding guest interaction. The night desk agent, I do not remember his name, but he consistently works the night desk, displayed a dismissive attitude, lacked genuine professionalism, and carried himself with a level of insincerity that made me feel uncomfortable during the check-in process. His demeanor was filled with unnecessary attitude and an artificial politeness that did not match the standards of hospitality. He was not only unprofessional but also unfit to be the face of customer interaction without immediate training and direct supervision. This kind of behavior is unacceptable in any service setting, especially from someone who serves as the first point of contact for guests. Aside from this, the stay itself was okay. The room was reasonably clean and served the basic needs for a short visit. Amenities were functional, which I appreciated. However, it’s clear that this property is operating at a very budget level, and while that’s not inherently a problem, the guest experience shouldn't suffer as a result. What’s also concerning is the lack of recent, balanced reviews online for this property. This raises questions about how actively guest feedback is being collected and addressed by management or the parent company (Choice Hotels). I recommend that leadership seriously evaluate the staffing, training, and supervision processes, especially for night shifts. Provided that I am travelling for business-only purposes, this will be fine, for leisure, nope.

We stayed 3 nights at the Rodeway Inn in Clermont. We were in room 115, which is a handicap room. The room had 2 double beds, TV, A/C, a 2 seat sofa, desk and rolling chair, small fridge with an ice compartment, microwave, one comfy chair, a bench, full length mirror, and a phone There was no safe or iron and ironing board. The bathroom had a shower only, and the sink was outside the bathroom. There was a patio door.which we didn't use, as it was cold. The pool was closed. We did laundry ($2 wash, $1 dry). There was free coffee in the lobby. And the staff were friendly. We would stay there again.

Great place, had no issues, room clean, property clean, towels and sheets clean. Rooms great for the price. Right location off Turnpike!! Nice staff. Bed comfortable. Check in was quick. Quite place. Property well lit and DirecTV in the room with HD channels. Soda machine did not work in the hallway, but you can buy sodas and chips, other snacks in the lobby.