Hilton Garden Inn Orlando at Seaworld

Outdated and shabby. My room smelled of damp and the metalwork on the lamps had started rusting which indicates this is an ongoing problem. There were also traces of mold on the night lampshades. Didn't eat or drink here so unable to comment on these facilities but I would try the two hotels across the street if you want to stay in this area.

Unfortunately, this was one of the most disappointing hotel experiences I’ve had with Hilton. After checkout, I noticed I was charged both my original stay amount ($244) and an additional $269 charge, when I should have only been charged one amount. When I called the hotel to resolve the issue, I was told they were too busy to look into it and that I needed to call back the next day. I then contacted Hilton Honors customer service, hoping they could help. Instead, I spent long periods on hold only to be told I needed to call back tomorrow because the hotel manager wasn’t available. Nobody took ownership of the problem, opened a case, or made any real effort to assist. Unfortunately, the poor customer service started before we even arrived. I called ahead to add our pets and request a late checkout, and the representative was rude. When we arrived, the hotel system was down, the line was long, and the front desk experience was lacking basic hospitality. Even checkout was not a pleasant interaction. Mistakes happen, but the way a company handles problems says everything. I expected much better service from a Hilton property and from Hilton Honors. I hope management addresses the customer service issues and improves the guest experience moving forward.

The facility is way past the need for a serious renovation. Room 308 has putty holding the bathtub together. The door doesn't close, and the AC unit sounds like a tractor-trailer. In spite of this property issues. Bailey helped find a more suitable property (Hilton Grand Vacation Villas), a short drive away. Thank you Bailey