HAMPTON INN FT LAUDERDALE AIRPORT NORTH CRUISE PORT

Had the pleasure to stay at this Hampton Inn prior to our cruise leaving the following morning. Called the main number when we arrived at the airport and I chose the option to be picked up by the free shuttle. We were picked up at the designated space about 10min after the call. We are very familiar with Hampton Inn hotels and this hotel did not disappoint. Room was clean. Pool and the pool area was clean. Could use a few more chairs around the pool but there were a few chairs/umbrellas off the immediate pool deck. Breakfast was your standard Hampton Inn breakfast. Coffee was excellent. The hotel offers a ride service to the cruise port via MTM shuttles. They had 3 pick up times and we chose the one closest to our boarding time. MTM offers a ride to the cruise port from the hotel, but they also offer a ride from the cruise port to the airport (or to the hotel) when we return from the cruise. Cost is $15 a person each way ( not including the tip), so we paid $60 for the ride to the cruise port and for the ride from the cruise port to the airport. The morning of the cruise the lobby was packed with fellow cruisers also taking advantage of the service. It was chaotic in the lobby the morning after f the cruise by t the person in the lobby organizing the rides managed the loading process flawlessly. Everyone got on using the 3-4 vans they had at the hotel that morning. From pickup to getting on the ship was under 30min. A fantastic experience. I would definitely use this hotel and MTM shuttles for another cruise to the Fort Lauderdale cruise port. Using Uber/Lyft might be cheaper but there was no chance of your driver not showing up.

The hotel is clean. The rooms are good. The checkin went smoothly. The breakfast was supplied good. It’s a good hotel. If you want to walk around outdoors this is not the hotel for you. We stayed here the night before our cruise because of close access to airport and cruise port.

I stayed at Hilton Inn Ft Laudable Location checking last week 7.8.26 until 7.11.26. First issues was that during the check in my confirmation was for a king size room with a kitchenet area, and I was down graded into a smaller king room with no kitchenet. The front desk associate stated that housekeeping was behind on cleaning rooms and the King size with Kitchenet areas were either dirty still or having AC issues during check in which was @ 4:30pm on 7.8.26. Second issues is that I checked out @ 8:05 am on Saturday 7.11.26 and saw a Smoke Fee for 250 dollars added to my receipt. I asked the front desk associate (Sabrina) why a smoking fee was added, she stated she didn’t know and saw no notes added to my room or in the system. She stated she tried to call a manager, but no one answered and I would have to wait to talk to someone else later in the day. I could not wait since I had a flight to catch soon. I called the Hotel serval times after leaving, and no one was able to help or offer any solution. Front deck staff was rude and very unpleasant most of the times. I finally spoke to manger Omar on Monday; he stated that after checking out the housekeeper went into the room and found evidence of smoking in a Hilton cup. I asked how was that possible when the fee was already on my receipt Saturday Morning when I received the print copy? I told him the only time anyone enter the room was when I called for guest services for Thursday morning, which if I was smoking why would I want housekeeping in the room to clean. He then told me to hang on and came back a few minutes later and said Thursday is when they found evidence which was different from what he said at first. I asked if evidence was found Thursday and why no one said anything that day or all day Friday? I found out during check out which seems kind of sneaking of them to me. I was not smoking in the room and the evidence he emailed me does not show me smoking in the room. I use Hilton Hotel monthly and have never had an issue like this before. I feel this is not right to charge me a fee for smoking when I don’t smoke. To add to this housekeeping staffed half cleaned the room on Thursday, I had to call services after they left from cleaning for towels, body wash, and tissues. I had to call maintenance twice due to the toilet stopping up and the TV was not working for a few hours on Friday night. I attached the pictures the hotel manager sent me; can you all please investigate this and see about refunding me for the 250 dollars?