Embassy Suites Hotel Jacksonvillebaymeadows

AVOID, AVOID, AVOID. GOT BEDBUGS. l left the hotel at 4AM because the itching was unbearable was in a strange city looking for itching cream and Benadryl. Contacted the manager of the hotel, corporate and was told that I had to go through Expedia. STILL WAITING ON MY REFUND. It has been 10 days and I'm still itching like crazy. DON'T RISK IT.

1 Star – Unacceptable conditions and unresolved refund issue I stayed at Embassy Suites by Hilton Jacksonville Baymeadows from 06/17/2025 to 06/18/2025. This was supposed to be a week-long stay, but I checked out after one night due to how unacceptable the room conditions were. The first room we were given was clearly not ready for guests and appeared to be under repair. There was used toilet paper on the bed and pillow area, debris scattered throughout the room, and it was obvious the same rag had been used to clean both the bathroom and furniture surfaces. None of the lamps worked. I have photos documenting everything. I calmly went to the front desk and asked to switch rooms. The staff said they were unaware the room was under maintenance and moved us to another room. Unfortunately, the second room was also dirty, and again, the lamps didn’t work. At that point, I decided to leave after one night and stay at a different Hilton property. Before leaving, I was told by the front desk that I would be refunded for the unused nights and that my 102,000 Hilton Honors points used for the stay would be returned. While they did refund the one night, they did not return the 102,000 points. I contacted Hilton corporate, and during a three-way call with the hotel manager, I was told there was “no way” the hotel would have kept that many points. However, I have clear documentation and receipts showing that the points were taken and not returned, and I will be attaching those to this review. I was also told I would be contacted to resolve this issue, but I never received any follow-up. Between the unacceptable cleanliness issues, the failure to return a significant number of points after promising to do so, and the lack of follow-through, this experience was extremely disappointing and far below what I expect from a Hilton-branded property. I am asking the hotel to publicly address this and correct the missing 102,000 points. If not resolved, I will continue escalating this through Hilton Honors and corporate channels until it is.

Rooms were very nice. Had bit of flooding from ac room but their handyman, Jay, was very quick to fixing it up.