Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

1.0 / 5

•

4940 Mustang Road, 32216

Reviews from Guests

1.0/5

120

Reviews

from real guests

P6847NDannaa

We stayed here on February 14, 2026 for a work trip. We returned late that evening and immediately noticed the room was filthy. There were cockroaches in the room and a very strange, unpleasant smell in the hallway. We were exhausted and didn’t even have the energy to deal with the insects crawling on the walls. The worst part happened later. I started feeling extremely itchy during the night. It turned out to be bed bugs. At 5:00 AM, I woke up my co-worker and we immediately packed and left the hotel. I reported everything to the front desk and requested a full refund, since we had paid for three nights but could not stay due to the unsanitary and unsafe conditions. The front desk employee did not seem surprised when I mentioned bed bugs, which is very concerning. Since then — complete silence. No refund. No communication. No response from the General Manager. This experience was unacceptable and extremely unprofessional. I would strongly caution anyone considering staying here.

jhoo2026

Not worth the money. Don’t go here if you don’t want to deal with extremely lazy staff and crew, including the manager, who is an intrusive old man. You better invest in a more expensive hotel than staying here with people who clearly have no manners or professionalism.

samurai82

It is a simple, cheap hotel, I used it only for one night, and it does its job. It has breakfast, and very good treatment from the employees. The room was quite clean, as were the towels. I would use it again on my trips to rest...

Facilities Details

Free Parking

Free Wifi

Coffee/tea maker

Designated Smoking Area

RV, bus, truck parking

Vending machine

Express Check-in/Check-out

Microwave

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Baggage Storage

Business Center

24-Hour Front Desk

Laundry

Elevator

Computer station

ATM on site

Free Parking

Free Wifi

Coffee/tea maker

Designated Smoking Area

RV, bus, truck parking

Vending machine

Express Check-in/Check-out

Microwave

Wired Internet

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Baggage Storage

Business Center

24-Hour Front Desk

Laundry

Elevator

Computer station

ATM on site

Discounts recommended for you

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3 Available Room Types

Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed

Heating

Non-smoking

Bathtub grab bar

Sleep comfort items

Bar

Iron

Pets allowed in room

Microwave

Blackout curtains

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Deluxe Room, 2 Queen Beds

Heating

Non-smoking

Bathtub grab bar

Sleep comfort items

Bar

Iron

Pets allowed in room

Microwave

Blackout curtains

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Standard Room, 1 Queen Bed

Heating

Non-smoking

Bathtub grab bar

Sleep comfort items

Bar

Iron

Pets allowed in room

Microwave

Blackout curtains

Wardrobe/Closet

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Private bathroom

Hair dryer

Free Toiletries

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Facilities Details

Parking and Transportation

Free Parking

RV, bus, truck parking

Food & Drink

Vending machine

Front Desk Services

Express Check-in/Check-out

Baggage Storage

24-Hour Front Desk

ATM on site

Business Facilities

Business Center

Cleaning Services

Laundry

Internet Access in public areas

Wired Internet

Free Wifi

Miscellaneous

Microwave

Designated Smoking Area

Braille and tactile signage

Assistive listening devices provided for meetings

Garden

On-site accessible self parking

Coffee/tea maker

Elevator

Computer station