NYAH Key West

I had a very disturbing experience at this hostel and ultimately had to leave in the middle of the night because I no longer felt safe. The first night was already extremely noisy due to large groups of students, making it almost impossible to sleep. However, the second night was much more serious. A guest in our dorm was behaving very erratically, talking to himself and making it impossible for the room to sleep. We contacted the staff twice, but no effective solution was provided. Later that night, another guest arrived and an altercation started over the beds. While I was trying to explain what had happened, this guest, who appeared intoxicated, approached me, touched my face without my consent. At that point, I did not feel safe remaining in the dorm and left the hostel around midnight/1 a.m. I took an Uber to the airport, but because the airport was closed, I eventually had to call 911 for assistance and find somewhere else to stay until morning. I reported everything to the hostel staff before leaving and a ticket was opened. I also called the property three times afterward asking to speak with the manager. Despite these attempts, I was never able to actually speak with the manager or obtain a satisfactory resolution. I understand that hostels cannot control every guest's behavior. However, they are responsible for responding appropriately when a serious situation is reported. In my case, despite contacting staff multiple times, I was left in a situation where I felt unsafe enough that leaving in the middle of the night seemed like my only option. For that reason, I unfortunately cannot recommend this hostel.

I rarely leave negative reviews, but this experience deserves to be shared. During my stay, my room safe became inaccessible and contained my prescription medications, room keys, and other personal items. I immediately sought assistance from hotel staff. What was most concerning was not the safe issue itself—problems can happen at any hotel—but the apparent lack of an effective escalation process. Staff were unable to provide a solution, the emergency contact could not be reached, and I was repeatedly told there was little or nothing that could be done. Because my prescription medications were locked inside, I became increasingly concerned about missing important doses. The situation became so serious that I contacted local law enforcement to document the incident. The responding officer documented the matter, yet I still had no clear path to resolution from the hotel. After spending hours trying different code combinations on my own, I was eventually able to open the safe myself. Had that not happened, I do not know how long I would have been without access to my medications. My biggest concern is that there appeared to be no reliable after-hours process for handling a guest emergency involving access to essential medication. I hope management reviews its procedures so future guests do not experience the same situation. I expected much better communication, escalation, and support when dealing with an issue that involved prescription medication and guest safety. "The property itself was clean, the location was convenient, and several staff members were polite. Unfortunately, my experience was overshadowed by a serious issue involving access to my prescription medications locked in the room safe."

My stay at Naya Hotel in Key West was everything I hoped for and more. This adults-only oasis strikes the perfect balance between relaxation and convenience. From the moment you arrive, there's an easy, laid-back vibe that makes it simple to unwind. One of the standout features is the pool setup—there are truly "pools for days." Whether you want a quiet dip, a more social atmosphere, or to sink into the hot tub, there's a space for every mood. The property is thoughtfully designed with plenty of comfortable spots to lounge in the sun, making it easy to spend entire days just enjoying the grounds. The location is absolutely unbeatable. Everything you need is within walking distance—shops, a grocery store, great restaurants, like Eaton Street Seafood Market, and even scooter rentals for exploring more of the island. It made getting around effortless and added so much to the overall experience. There is a natural juice bar next door that guests should also check out. What really elevates Naya, though, is the atmosphere created by the people. The guests were some of the friendliest and most welcoming I've encountered anywhere in the Florida Keys, which made the stay feel even more special. If you're looking for a relaxing, adults-only getaway with incredible amenities and a prime location, Naya Hotel is a fantastic choice. I would absolutely return. Here are a few additional points you should consider: Like in the movie Labyrinth (1986 Fantasy), you will feel a bit out of sorts finding your room. Many separate "Houses" that look the same, so it takes time to find a room. The breakfast is nice and will fill you up. The hard-boiled eggs and apple juice were my go-to options. Talk to people! So many interesting and global travelers stay here. I met my first Professional Polo Player on this visit. During this trip, I met travelers from Poland, Canada, PA, FL, Bolivia, and Dallas. I met three of my actual Birthday Twins. Honestly, I met so many lovely people who were genuinely caring and loving. Perfect strangers gifted me with a birthday cake, balloons, a birthday card, and a set of candles to blow out at Mindnight! WOW! The Staff: Mixed experiences. More pleasant than not. They must deal with many different personalities while working at Naya. Equally, they must have great patience to handle the range of experiences they encounter. Either way, each person will encounter the staff differently. My experience was different the first time I visited this hotel, but each time I stayed, I got to know the place a little better. And if you only take one thing from this review, please remember this: I felt it was important and necessary to tip the housekeeping staff. Simply because they do a really good job keeping the place clean. I definitely respect what they do and did to make my stay amazing. Arrive early, stay the day. This place will hold your luggage, and all of the pools and amenities are available to you. They have cameras everywhere and listening devices except in the rooms. This information was shared with me by Gaby, the front desk agent, when I was talking about how safe I felt here. Lorraine and Gaby were awesome! They were kind and helpful. Thank you so much! ~ See you next time! Be well