The Grand

Last time just before new owner took over. Coffee in breakfast area ran out of coffee that was automatically brewed. Person at desk would not rectify. New staff did not care about making return guests feel welcome. Also would not make reservations for following year for returning guests.

We went for an overnight stay at the Grand Guesthouse 9/26 as a birthday gift for my mom. Unfortunately, we had to make other arrangements due to the conditions of the room. The room had areas of mold, rust , dirt and paint peeling throughout. I shared this information and photos with the regional manager via text message who offered us the chance to look at another room but stated the rooms are non- refundable. Upon looking at the other room I shared photos of similar poor conditions. She asked if my main concern was the peeling paint which is common in high humidity areas again restating the no refund policy. We declined the second room and were able to find other accomodations. I'm including photos of some of the areas of concern in rooms #10 and #7. At no point did either staff member we spoke to apologize for the conditions or offer to make things right. Please see the photos for room conditions and be aware of the business practices before you consider staying here.

The room was clean, and conveniently located. It was strange that no TV was in the living room, but honestly we weren't in the room long enough to watch much television. The breakfast in the quaint, outside nook was filling, with lots of coffee. Management was friendly.