Disney Saratoga Springs Resort & Spa

This was tricky for me to review because I only stayed 1 night prior to a Disney cruise. Stayed using dvc points in a 1 bed villa at the Springs area by the main building and pool. The room itself was great, spacious with a beautiful design. My only real problem with the resort is it's size, it's an enormous resort with an internal bus route so even just leaving the resort takes a lot of time which is why I would probably avoid the resort if you like a smaller one where you can walk around easily and transport doesn't take too long.

This was my second stay here. We last came about ten years ago staying in a two bed villa. This time we rented DVC points and stayed in a studio room. The grounds and lobby are beautiful and very relaxing. It is a big resort and we were in a top floor room in the Grandstand area which is the first bus pick up so you always get a seat. It then spends 5 mins driving around the resort picking everyone else up. You’re also first off and it’s a 3 min walk to the lobby so it’s a good location to request. The walk to Disney springs takes about 10-15 mins depending on your section. The room its self was nice but nothing really delux stood out to me. On arrival the floor was wet. We thought they’ve maybe just mopped it but it wasn’t drying. We had to turn the aircon right up to dry it and if we turned it down to a more comfortable temperature or opened the balcony door it became wet again. We reported it and it was mostly sorted out the next morning, it felt like they’d added some waxy solution to the floor afterwards. The room also smelt a bit musty. The shower also didn’t work properly and was coming out of the bath taps and shower head at the same time. Again this was fixed quickly. The beds were very comfortable and we had no noise from the other rooms. There was a decent coffee machine but I had to constantly ask for more coffee and some washing up liquid and cloth was supplied and there was a fridge and microwave. For a delux resort I’d rather have two sink basins than one and that would have been better than the overly large cupboard by the sink instead. We stayed a week and the sheets and room were not changed or cleaned once. For DVC customers it’s meant to be every five days. The rubbish bin was emptied regularly though. The swimming pools were nice around the resort and I used the free washing machine and dryers one night which was handy and a wash takes about half hour. The food court is probably the smallest on property and we didn’t use it but I bought some milk from the shop which was handy to have. Although this is one of the cheaper delux resorts it’s really not up to the normal Disney standard. We’ve stayed at a lot of the Disney properties and Port Orleans Riverside is still my fav. If you can get it cheap with dvc points it’s worth a stay but otherwise I’d try a different Disney resort.

Overall the experience was mediocre. The resort is huge, far to big for a young family like mine. Getting to the main lovby felt like a task. I will say this is supposed to be a deluxe resort and honestly NOTHING screamed deluxe here. I have stayed in budget and moderate tier disney resorts and i feel the customer service and overall experience was much better. No real accommodation for late check out, every other disney resort they were able to accommodate no issues. My bins kept filling due to having young children and everyday i was calling to have them changed, as the hotel is more apartment style so they clean every 3 days and i am not sure how i feel about that. I needed swim nappies i asked if they could be charged to the room and sent via bell services to our room due to the proximity of our room to gift shop and that was a straight no. Its a nice resort but given its deluxe i would expect going above and beyond to make guest feel extra accomdate especially the young families travelling from over 10 hours across the globe. We stayed at Paddocks and it felt miles away from the main Springs resort area.