Legacy Vacation Resorts Lake Buena Vista

I was close to cancelling the hotel having read previous reviews saying it was awful. However it is located exactly where I wanted (close to CrossFit Mousetrap which is two min away and made it easy for me to continue training) The location is also very convenient for bars and eateries with Starbucks, Hooters, an Irish bar, Denny’s, IHOP, Olive garden all within a 5 minute walk. The room is outdated but perfectly functional - the air con works well, the shower works well, the bed is comfortable, the sofa bed is comfortable, the dishwasher oven fridge etc all work fine, the kitchen is well stocked with plates and glasses and jugs and trays etc. It was great to have a washer and dryer in my room - I didn’t want to traipse to some communal laundry room every night, looking for quarters. Being British I had no idea what to do with the coffee maker and asked for a kettle to make a cup of tea and they happily obliged with one round at my door within 10 minutes. The two gents on reception have both been extremely helpful and accommodating. The downside - I am in an interconnecting room (Cyprus 814 A) and the noise has been unbearable at times. One night a family left their dog in the room for 6 hours unattended and it cried and howled til 11pm when they returned. The inter connecting rooms are like the other family are in your room with you. Every time one checks out I pray the next one to check in doesn’t have kids because all I can hear is children yelling every night until 10.30/11pm. People seem to just let their children wail and scream regardless of having neighbours in a room next door. I would also concur that while the place isn’t filthy, it’s certainly not the cleanest either. Inside the rooms are clean enough, but things like the outside of windows are mucky. The pool looks a bit grubby. There is a small gym with a treadmill and an elliptical and a couple of weight machines and yoga mats. Perhaps a few free weights would improve the facility easily without much cost? All things considered I would definitely return, it’s been an enjoyable stay and the room had everything we needed at a very reasonable cost - but next time I would specify please don’t give me a room that’s got a connecting door to another room.

Book rooms by calling, not using the website. They are a TIME SHARE, not a HOTEL and they operate by different rules than normal hotels. I booked 4 rooms online for a conference in Palm Coast, no where did it say anything about special bookings for Tax Exempt stays. They told me the room has to be booked in the name of the agency, then the guest names below. They have refused to remove taxes. If you are going on business, DO NOT use them.

The worst place I have ever stayed at. The Positive - close to Disney parks, king size bed slept good, master bedroom was dark with the drapes pulled. Negatives - the outdated everything (but I could have lived with that), the roaches, the floors so dirty if you walk barefoot your feet are black. Appliances not working. Toilet leaking. The “third” bedroom is a den with a sofa bed the size of a blanket. The sofa bed in the living room was even thinner and disformed. The room my family and I stayed in was nothing like we saw posted online. I wish I had taken the time to read the reviews before booking, but I was frantically searching for a 3 bedroom for a specific week through RCI. Honest the WORST part was the management and security. Next to our last night the neighbors were incredibly loud, they had been loud all week. This night they also continued to bang on our door and I had 3 kids inside. I told them once it wasn’t their room. It happened again. And I told them again. They just laugh. Ages 1 to 40 or 50 up until 3am. When I called security. She asks me what my problem is. And that I should be understanding bc there are small kids… what about my kids?!?! Next day I go speak with the manager, Phillip, on duty to express my concerns. He ask what he can do. I ask if it is possible to get another night since being that we did not sleep that night. We could not complete the plans we had for the day. He agreed… fast forward we get back to our room late on the extra night he said he had given, and the doors were locked. I could go into complete detail but it’s a lot. The basics is. The “resort” staff lied about not being able to get into the room, multiple lies. I was told they didn't know why the key wouldn't work, securities key wouldn't work either, the battery to the door must be dead (and security "replaced", the final story was "engineering had to come in to completely remove the door to be able to get in" and they didn't come in til the next morning. She could schedule a time for them to come. I asked if a lock smith could be called and she gave me the engineering spill again. And when threatened to get in the room our self to get needed medicine. Amazingly the security guard pulls out a key that opens the door. Not kindly but very rudely. With rude remarks. It’s like 4am by this time. I get the kids to bed. Next morning my daughter comes and tells me someone is banging on the door at 8am (checkout was 12pm). Before I can walk to get out of my room. He has come in the door that goes to where my other children are sleeping. He tells me… no one is supposed to be in the room and I have basically 20 minutes to get out per management. Sigh. So I go talk to management, Nancy, who is different from Friday. And she, Nancy, says that what I am saying that Phillip said we could have the extra night was not that night but the night before. We were already booked for that night. She said that was not what her records showed. I tried to show her my email from RCI. she said it didn’t matter what my email said only what their system had. I called RCI and confirmed my stay was Saturday to Saturday, therefore the extra night would have been saturday night with a checkout on Sunday. RCI stated they would contact the resort to inform. After MUCH back and forth she did give me til 11am to get all of our stuff out. Security never stopped circling the whole time I packed our car up. I contacted the resort via phone and email with NEVER receiving a reply. If I could give this “resort” a negative gazillion for the management, security, and service I would!!! A refund didn’t matter to me. An apology from management, security, service for the rudeness and disrespect. Treating me and my family like trash. An apology is what should have been given. But they aren’t as well as the “resort” not classy or respectful of their guests to own up for their mistake and apologize and attempt to make up for their mistake and lies and disrespect. I could be gifted to stay at this resort the rest of my life for free and I would say no, and I LOVE a good deal. The only reason I did choose this resort is that I needed 3 bedrooms. I didn’t even really get that. Rme. A bunch of roaches, dirt, non working appliances, disrespect, and loudness is what I got. Please don’t book here. It is not worth it. And should be removed from all Timeshare rental options. Ultimately this resort should be updated and completely hire new staff. It is NOT up to standard!