Churchill Suites Miami Brickell

Myself and my family stayed in one of Churchill's 2 bedroom apartments in One Broadway Brickell Miami at Christmas and we were NOT impressed. The apartment was not clean upon check in especially in the bathroom and bedroom floors (previous guests hairs). My sister and I both woke with very bad bites after taking turns on the couch bed as the double bed in the second room was tiny so it only comfortably fitted one adult. The blinds were falling down and hitting us so we had to stop opening and closing them. The toilet didn't flush in one of the bathrooms most of the time and we had to have someone come in to fix it during our stay but it was still troublesome. The apartment only gets one clean for a 10 days stay which is not good. The cleaners took our parents clothes off the bed and never returned them so basically theft even though the company claim they didn't take them but they absolutely did. Most of all the company Churchill have no customer service, I sent over 15 emails and multiple calls and I was ignored until someone rang me after I posed my feedback.

Easy late night check in. Rooms were clean and spacious. Two issues we had was the wifi wasn't working the first day and our parking spot.. The front desk had to connect the Suites Company to have someone come and fix it. It took maybe an hour but it following that we didn't have any issue. It was our first time travelling with a baby and the experience was nice and comfortable. Our parking spot was literally on the 8th floor and the floors below were basically empty but they had designated spots for owners of the condos and the Churchill guest. Enjoy the loopy loop going down and up. We opted to remain locally sometimes because of these and just walked to certain destinations.

From the moment you step into their building and approach front desk the wonderful aroma hits you and welcomes you the place is so clean and smells great,the rooms are large with a beautiful kitchen big beautiful bed with lots of pillows and pull out bed we had a one bedroom suite floor twenty five room 2503.The staff is very friendly and helpful and if you want to go on any tours they arrange transportation to come for you and bring you back restaurants are near by there is a monorail that runs 24hrs a day going right around downtown Miami for free its walking distance from the Condos.I would also like to thank Pedro who came up to our room to let us know that the tour of the everglades we wanted to go on was canceled because of the weather and he booked it the next day for us we thought that was very nice and adds a personal touch he could have just called our room and told us but the workers there go out of their way to make you feel at home while on your vacation.The pool is on the 9th floor very beautiful and clean it also has a spa and a gym I could go on and on with only positive things all in all my family and I had a great time and we would recommend here to everyone.