Days Inn and Suites Miami/North Beach Oceanfront

Worst hotel i have been in. The work l is that the rooms smelled like mold, it should be reporter to hetalth inspections . Floors was dirty, walls was dirty and bathroom bad condition. Furniture old. Outside the rooms it smelled like cigarrtetes, the hall way wasnt clean . We booked for 2 weeks but checked out after 3 hours abd the worst part the just wanted to refund us 10%. The hotell wasnt even full and they refuse a full refund . The pictures of the rooms are totally misleading nit even close to reality . Stay away from this hotel

This was one of the worst hotel experiences I’ve ever had. The property is extremely outdated, poorly maintained, and far from what the photos suggest. The room felt more like a run-down motel than a beachfront hotel. Everything looked neglected, and the cleanliness was unacceptable. There was also active construction directly in front of the hotel. It completely changed the experience, blocked much of the view, and made the property look like a construction zone. This should be disclosed much more clearly before guests book. The biggest disappointment, however, was the customer service. The manager never came to speak with me or make any attempt to resolve my concerns. Instead of helping guests, she remained focused on watching a soccer game while the staff struggled to handle customer issues. I even witnessed another employee asking her for assistance, and she responded rudely before walking away. The front desk employee, whose name I believe was X, showed absolutely no concern for guests. Every interaction felt like we were bothering him. When Expedia called the hotel to assist with my complaint, he barely responded, repeatedly saying “mm-hmm” and “yeah,” without making any real effort to communicate or help. I was also refunded the $40 hotel fee, but when I asked for a receipt showing the refund, I was repeatedly told the printer wasn’t working. No alternative was offered, and I left without any documentation confirming the refund. I never even stayed at this hotel. I went upstairs, saw the room, and immediately came back downstairs because I knew I couldn’t stay there. I then spent over two hours in the lobby trying to get Expedia to approve a cancellation or move me to another hotel. Unfortunately, that process was extremely difficult as well, and I ended up spending about two and a half hours dealing with the situation before I was finally able to leave. This experience was frustrating from beginning to end. Between the condition of the hotel, the construction, the lack of cleanliness, and the complete lack of professionalism from the staff, I cannot recommend this property. If you’re looking for a clean hotel with professional customer service, I strongly suggest booking somewhere else.

No access to the beach, hotel surrounded by construction site and pool is out of order. Guests must walk around disgusting trail through construction site two blocks to Collin’s Avenue, a main busy highway to then backtrack through a public parking lot to gain beach access. Two children, no beach access and no pool.