Shula's Hotel & Golf Club

We stayed at Miami Lakes Hotel on Main from April 26 to April 29, 2026, in Room 2221 (3 nights, paid $510.54 via Amex). On the very first night, around midnight, my wife sustained multiple insect bites. We immediately reported the issue to the front desk. A housekeeping employee was sent to the room and simply changed the bed sheets. No inspection of the mattress, box spring, or headboard was conducted. No incident report was offered. We were not relocated to another room. Because the underlying issue was never addressed, we both sustained additional bites on the second and third nights. The bites are distributed in the characteristic clustered pattern of Cimex lectularius (common bed bug), on areas in contact with the bed sheets — upper back, shoulders, hips, thighs. Upon return to France, my wife was examined by a licensed physician who issued a formal medical certificate concluding: "cutaneous lesions compatible with insect bites of the bed bug type... most likely a contamination occurring during this stay." On April 29, before our return flight, I met with the on-duty manager and sent a formal email with photographs of the injuries. I was promised a response. None was received. A formal Demand Letter was subsequently sent by International Registered Mail (delivered and signed for on May 15, 2026) and a formal complaint was filed with the Florida DBPR (Form ID 7003434992). As of today, more than seven weeks after our departure, the hotel has not responded to any of our communications. Photographic and medical documentation is available.

Had a very uncomfortable 9 night stay here If I was on holiday I would have left after the first night but had to stay due to my partners work. So this is a review from someone who had time to see the issues. Firstly check in , the staff were nice and friendly so no issues there The room: the room was cleaned as well as it could be, cleaners tried their best however the room was damp and had a permanent smell of damp clothing. The first few days we're a little humid and the high polished floor was covered in a thin film of damp making it slippery and dangerous. Everything we owned felt damp to touch , when I got home everything hand to be washed as the smell of damp was unbearable. You never felt clean. There was wall paper in the bathroom, which was peeling off never seen this before . Next , the bed was lumpy and had a dip in the middle, worst there was no real bedding only thin sheets, which had seen better days. Then there was a old blanket ( as it was January) this was scratchy and reminded me of the ones they used to have in the 1980s hospitals when I stayed as a kid or the blankets you put in a dog beds. Nothing was comfortable, and I've never stayed in even a cheap motel that don't have some bedding . We ended up sleeping in jumpers just for some sort of warmth and comfort I ended up going to Walmart and buying a blanket to stay warm and for some comfort overnight. I dreaded going to bed simply as I knew how uncomfortable I would be, and was exhausted as we got very little sleep. There was very little natural light and the room lighting was poor. The shower ran hot and cold. The pool was ok, nice area, but no pool towels, which is odd in Florida, and for a hotel which tries to mimic a resort. The vending machine was always empty. Breakfast was chaotic ! Poor quality coffee, juice was acidic and they had what I call the "no egg, egg" It was just an awful experience as they had a large restaurant but crammed all the breakfast buffet into a tiny space. All the food was poor quality. Restaurant/ bar. We did have a few nice items on the happy hour menu and most of the staff were good. We decided as a group to eat one night at the bar. The food wasn't great, lots of bland pasta and over cooked , cold chicken wings. The server had an attitude and got lots of the order incorrect. They had the Aircon in the public areas which was freezing like it was July, but it was January, so that impacted the temperature and made it even more uncomfortable. There was a lot of free good parking though, which was great . We were at the back of the hotel next to the car park The ground keeper staff decided to use the leaf blowers around 9am. So if you were sleeping in ..... You weren't !!! They blowed the leaves back and forth to each other , which just made noise ! I wouldn't stay here, it's not really a 3* hotel. On the surface and in the public areas it's ok , but the room was like a cheap motel. There was a group of us who stated their rooms were as low quality.

We stayed when it was the shulas and the hotel has stayed the same. The super spacious rooms now include breakfast which is basic but enough to start the day. Friendly staff and ample parking included in the hotel. It is a 20-minute drive to the dolphin mall and 30 from the airport. Quiet hotel. I would definitely come back