Best Western Atlantic Beach

Wouldn’t recommend this hotel unless you’re on a tight budget. I arrived later in the evening, and the person at the front desk didn’t even acknowledge me after I’d been standing there for 30 seconds and they weren’t doing anything. Made me feel awkward, like I was inconveniencing them by checking in. No on site parking if you get there late. “Just come and ask them at 12noon tomorrow if there’s any”. The walls between the rooms are paper thin and you can hear everything. AC intermittently turns on and off and that’s just the built in setting. Location is truly far from the main attractions and area in South Beach as well.

We arrived early after our cruise on July 5. We got there about 9am couldn't check-in until 4pm suck but the rule is the rule. I paid for the Balcony | Suite-2 Double Beds through priceline. We seeing so many people check out but since our room was a suite with balcony it was understandable we had to wait. Now about 1pm another family show up. I hear them speaking about the same style suite. However, the guy at the front desk check them after about 1 hour wait while we was sitting right there the entire time , I was extremely upset 😡. I went back to front he told me the room will be ready a 4pm. 4:15 I went back to the front a lady name Marie check us in right away. However, she put us in room 408 no balcony what so ever. Half my money should've be refund since I didn't get what I paid for. On the company's website it clear show what a Balcony | Suite-2 Double Beds is. As a matter of fact room had a sofa bed , 2 queen beds and a roll up bed to sleep 6. I have a family of 4 and paid for the balcony , but unfortunately the guy at the front desk overlook the fact we was there 1st , 5 hours before the other family showed whom he make sure to give the room 1st. I hate to think race play a part in this this but there's no other way to view this.

This hotel is very nice. It was clean too. The restaurant was under construction and could not be used. My only complaint would be the parking. The hotel parking was full so we were sent to the overflow lot. Well that was 75.00 a night!!! What a rip off. It wasn’t our fault their lot was booked! They should have had some kind of an arrangement with the other parking lot to have the price close to theirs. It wasn’t a far walk but expensive.