Chelsea

Exceeded my expectations. Spacious, clean room. Good and friendly service. Nice bar. Good location close to the beach and the fun, restaurants and stores, but far enough away to avoid the noise and crowds.

There were insects all over the bed; they changed our room, and when we entered, the sheets were dirty. NEVER AGAIN!!!!!! I DO NOT RECOMMEND

I stayed at this hotel from May 4–8 after booking through Airbnb, and this has been one of the most frustrating hotel experiences I’ve ever had. The room had serious cleanliness and maintenance issues. Our bathroom began leaking in the middle of the night, creating large puddles that ran from the area behind the toilet/shower toward the bathroom door. I reported it to the front desk, and while the staff member was kind and brought towels, I was told someone would come check it in the morning. No one ever came, and the leak continued. The towels had to stay on the floor to keep the water from spreading. They turned black from the water and from the condition of the floor. The floors were so dirty that our feet turned black from walking around the room, which then transferred onto the bedding. We also had no hot water and reported that multiple times. There appeared to be long-term water damage in the bathroom, including what looked like mold or fungus on the bathroom door. I took photos and video of the bathroom, leak, and room condition. After our stay, we were charged a $100 fee through Airbnb for “damaged linens.” Airbnb told me that once the hotel charges the fee, I have to deal directly with the hotel. Since then, I have called the hotel multiple times, emailed multiple addresses, and still cannot get a return call or email from management. What makes this even more concerning is that hotel staff appear to be replying publicly to positive reviews, yet my documented complaint has gone ignored. Around the same time, a wave of positive reviews appeared while I still could not get basic communication from management about a charge I believe is unfair. I am not asking for anything unreasonable. I would like the $100 fee returned and for management to actually respond. I would also strongly encourage future guests to document everything, take photos, took a video of the room before check out, and communicate through Airbnb or another written platform. The front desk staff member I spoke with was nice, but the property itself was dirty, poorly maintained, and not accurately represented by the photos online. Based on the condition of the room, the unresolved leak, the lack of hot water, and the lack of management response, I would not recommend staying here.