Courtyard By Marriott Miami West Florida Turnpike

I waited before writing this review because I was assured multiple times that a manager would reach out to me. Ten days later, I’m still waiting. At this point, the silence feels less like an oversight and more like a reflection of how this property is managed. While shampooing my hair, the water abruptly turned ice cold. Not exactly the invigorating spa moment I had in mind. I rinsed off as best I could, wrapped myself in a towel, and called the front desk. The response was very casual: “I’ll let the guys check the boilers… I’ll let you know.” No apology, no urgency, just a promise of a follow-up that never came. Twenty minutes later, still no call. I reached out again and was told, “They got it going, give it five minutes.” Again, no acknowledgment of the inconvenience. At this point, I had already lost confidence. Later that day, I requested housekeeping before heading out. I was assured by the same agent that my room would be taken care of. After returning late that evening, I found the room untouched. To his credit, the evening front desk associate was polite and apologetic, and he kindly noted my request for a manager to follow up. I repeated this request at checkout, only to receive yet another assurance… and ultimately no response. Beyond the service issues, the property itself left much to be desired: a musty room, carpets that felt overdue for replacement, and a bathroom floor that was sticky and, frankly, unpleasant. At the end of the day, it wasn’t just the lack of hot water; it was the lack of accountability. Things can go wrong in any hotel. What matters is how they are handled. Unfortunately, in this case, they simply weren’t. I won't be returning.

I stayed at your hotel on November 28th for one night and was very dissatisfied with the service and the room. I was put in a room with an air conditioner that didn't turn off overnight, and I couldn't sleep in those conditions. I went to the front desk three times to resolve the issue, but the desk clerk was rude and unprofessional, offering to cancel my reservation, refund my money, and look for another hotel, and this was in the middle of the night. The breakfast was terrible.

i parked here on Nov 8 to the 15 2025 for a cruise and when I came back to my car, my door was dented and scratched that someone ran into my parked car. I didnt get any note or any notice and no camera on site. i would not reccomend this place to park your car. my beautiful 2025 toyota has damage and the staff at this hotel is very rude.