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Reviews from Guests

3.0/5

tripadvisor

1,251

Reviews

from real guests

sonyad598

1

/

5

I am currently here and my experience is lack luster. To begin with the elevator is STILL not operating. During check in no one explained how we would get towels. Our bathroom was not cleaned properly. The lady that answered the phone was not very helpful. I was told that my room would be cleaned AFTER the other rooms were cleaned. I highly recommend not staying here.

Safari20283268049

2

/

5

First and foremost this place is ranked a 4 star on booking.com, and it shouldn’t be! The hallways stink like old urine! The hallways full of debris of paint chipping off the wall and the stairwells too. Elevator looks ran down and bogus, while still operating on a EXPIRED LICENSE in early March of this year 20206, while still letting anyone get on as of June 20, 2026 ! I was there yesterday before i left and rebooked a hotel downtown not even after staying 1 hr and 30 minutes of checking in! The front entrance where you can sit by the bar was dirty and the jacuzzi as well, rooms water temperature doesn’t get hot for real, with missing cabinets doors in the kitchen and deceiving interiors. WIFI Connection Is Horrible, if you’re someone who needs to work with WIFI I wouldn’t recommend this place at all it doesn’t work neither the guests or the staff’s wifi. However the lady at the front was very nice and cooperative when working with us on getting us in early at 1 and when we reported about connections problems. I booked this place earlier this year for $800+ for a 3 day south beach stay! I was promised a room with pictures expecting what i paid for but wasn’t! Given this is a 4 Star Suite booking i’d give it a 3 Star flat if i’m being nice nothing over a 3.0!

Seevert

3

/

5

Everything was good except there was NO hot water during our entire stay, which is a big issue. The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay. The staff was friendly, the place was clean, the room was modern. I would advise them to install sound proof windows such as the ones the other hotels that we have stayed at in south beach have, as you will be awaken by traffic noise from time to time. Not being able to take a shower for 3 days definitely leaves an unpleasant feeling about the hotel and the staff that said in a friendly manner that there was nothing they could do.

Facilities Details

Free Parking

Free Wifi

Laundry

Shops (on site)

Boating

Fishing

Windsurfing

Diving

Assistive listening devices provided for meetings

Bicycle Rental

Ticket Service

Towels

Tours

Baggage Storage

24-Hour Front Desk

Smoke-free property

Elevator

Valet Parking

ATM on site

Concierge Service

10 Available Room Types

Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View
Standard Room, 1 Full Bed, Partial Ocean View

Standard Room, 1 Full Bed, Partial Ocean View

Telephone

Telephone

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Room service [24-hour]

Room service [24-hour]

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Clothes Rack

Clothes Rack

Desk

Desk

Toiletries

Toiletries

Shower

Shower

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View
Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Room service [24-hour]

Room service [24-hour]

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Clothes Rack

Clothes Rack

Desk

Desk

Toiletries

Toiletries

Shower

Shower

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View
Superior Room, 1 Queen Bed, Partial Ocean View

Superior Room, 1 Queen Bed, Partial Ocean View

Telephone

Telephone

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Room service [24-hour]

Room service [24-hour]

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Clothes Rack

Clothes Rack

Desk

Desk

Toiletries

Toiletries

Shower

Shower

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed
Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Telephone

Telephone

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Room service [24-hour]

Room service [24-hour]

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Clothes Rack

Clothes Rack

Desk

Desk

Toiletries

Toiletries

Shower

Shower

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Ocean Front 2 Double Beds
Ocean Front 2 Double Beds
Ocean Front 2 Double Beds
Ocean Front 2 Double Beds
Ocean Front 2 Double Beds
Ocean Front 2 Double Beds

Ocean Front 2 Double Beds

Telephone

Telephone

Non-smoking

Non-smoking

TV

TV

Sleep comfort items

Sleep comfort items

Room service [24-hour]

Room service [24-hour]

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Clothes Rack

Clothes Rack

Desk

Desk

Toiletries

Toiletries

Shower

Shower

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Iron

Iron

Free bottled water

Free bottled water

Facilities Details

Parking and Transportation

Free Parking

Bicycle Rental

Valet Parking

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Activities

Fishing

Windsurfing

Diving

Entertainment and Family Services

Smoke-free property

Shops

Shops (on site)

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Boating

Assistive listening devices provided for meetings

Towels

Tours

Elevator