Residence Inn by Marriott Coconut Grove

Comfortable. Spacious. Have to pay to park. Parking seems to be enough for guests. Walking distance to everywhere in the grove. Breakfast is only a packaged muffin, beware. Spacious kitchenette. A bit dark.

Summary: Stay away, you will be disappointed, this property is a dump which is far from Marriott standards in cleanliness or customer satisfaction. This review is objective - just give you straight facts with photographic evidence. I'm Marriott Titanium (Lifetime Platinum) and have stayed close to 1000 nights in Marriott properties over my lifetime. This is my first ever negative review. Two of us stayed for 14 days during the. month of February 2021. We stayed in one bedroom suite on the third floor of the south building. We stayed on a revenue reservation (paid for, not with points). The room that we stayed at was smoked in, L shaped sofa had urine stains and cigarette burn marks, living room carpet had a throw up stain. Neighboring rooms were occupied with people who were smoking inside and outside their room. The room quality complaint was brought up to the reception with the request for rectification, however in 14 days of our stay management was so busy "in meetings" that they were unable to return our call or offer an apology or an alternative room. Receptionist solution was you are welcome to check-out and look for another property to stay at which put us at disadvantage as only rack rates were available at neighboring properties. When asked if status with Marriott makes any difference, they said no. They also said no to upgrade where on the website the upgrade was available. And to add insult to an injury, expensive personal property was stolen from the car parked on "secure" parking lot at 3pm during daylight. This property and it's management is an embarrassment to Marriott brand and values. Do not expect to be a valued customer. And if you smoke, this is the Marriott for you.

Marriott should be ashamed of this location. My husband made a reservation here, he received its confirmation so we arrived at 11 pm on a Saturday night and the front desk attendant said it was canceled and that it was a glitch in the system that confirmed a reservation when it shouldn’t have . She couldn’t care less to call other Marriot hotels to send us to, all she said was “sorry, nothing I can do, we’re booked”. We were left with no place to stay with no explanation while Miami is extremely packed right now. DONT SET FOOT HERE. Just to make it clear, the front desk person that worked Saturday night on February 20th, 2021, shouldn’t be working with clients, she has no manners, no desire to help, absolutely unprofessional with no willingness to help in a situation that her hotel created.