Lake Berkley Townhomes - Hapimag

I don’t even know where to start after such an annoying and frustrating weeklong stay in five of these units. I led a group of volunteers who came down on their spring break to volunteer at a local organization. We had stayed at this resort prior to the pandemic and it was wonderful under the hapimag management. But I had seen some bad reviews and reached out to the new property manager, Brandon. He made up a bunch of excuses that certain concerns i’ve been addressed and we will have no problems with the check-in. For check-in, we were coming down on a charter bus and at Check In time we had still not been given any information on how to get through the gate or where our units are located and how we would even gain access to the units. I reached out to Brandon‘s personal cell number. Sent multiple emails and called the office. He was unresponsive and people at the management company said he is the only one that has that information and no one else would be able to help. We had to drive around Orlando waiting to get an answer on how to get into the unit. Talk about stressful! Then when we arrived, two of the five units were not cleaned or ready, and the other three we’re only partially cleaned some of them left with disgusting, dirty dishes, and mold and food on utensils. Some of the toilets were not cleaned. The units are in poor condition. Broken railing, broken doors, mold on air vents , cockroaches in kitchen. Some of the units had no supplies (trash bags, toilet paper) in them. The units are supposed to sleep up to eight most of them only had towels for four or five people, and they didn’t have bedding for the sleeper sofa. One of the stairwells had a sharp metal edge sticking out on the corner that cut someone when bringing luggage upstairs. When we asked for supplies for the rooms we were told there is no one on site, but someone will bring it by. It never arrived. I reached out with my frustrations multiple times through text, emails and calls. If Brandon ever did answer he always said “I’ll speak with the owners and get back to you” It’s been 10 days since we left, multiple calls, and texts with no responses or resolution to refund or compensate. The only good think about this stay is the location and community it’s in, which is not managed or maintained by Berkley lake townhomes.

What a great experience our stay in Kissimmee!!! We rented an Airbnb in this complex for 1 week. Very quiet place, well guarded, very well maintained, beautiful gardens and very clean pool area. Excellent location, close to a Walmart. It was very easy for us to get from there to all the parks and malls we visited. Without a doubt we would love to come back and stay there again!!!

We went to Florida for a big birthday in 2015! The apartment, or rather the house, was a bit too big for two people. The furnishings were great. The fridge and the stove were huge - just like America. Our very full shopping cart disappeared into the fridge and we thought we had bought "too little" because the things looked so "lost" in the cupboard. The rooms upstairs with the beds were excellently furnished. The service crew was exemplary. If all Hapimag locations were equipped like this, I would never book anything else. The only drawback: In the resort, which Hapimag shares with at least one other provider, there is a beautiful lake. But you can't swim there - there is at least one large crocodile living in the water. The reception: "Swimming only makes sense if you can swim fast enough."