Legacy Vacation Resorts Orlando

The place is horrible, there’s no respect for privacy guess stay late on the night outside making noses drinking party around, I call twice for excessive noses coming from our neighbors nobody show up this is a never stay place the room is dirty zero service providers it’s was a very bad experience I have to leave early for another hotel to finish my vacation

We travelled to the Legacy Vacation Resorts Orlando via TUI from the UK and have to say we were very disappointed with our stay. When we arrived, we checked in on the automatic check-in machine, which asked for a lot more money (deposit / resort fee) than expected. We were given a map for our room and nothing else. We were not given a welcome pack or anything else. Or given any explanation on how to request room amenities. As a wheelchair user and not using a hire car, the location of the resort is only about 300m from Highway 192 and its many shops, restaurants and public transport links to Disney World. The road is part paved and part grass path. Public transport runs every 30 minutes or so to Disney’s Ticket and Transportation Center and costs $2 each way. The room, although a little dated, its size was one of the biggest we have ever stayed in, which was excellent. The noise level was quite high due to the old A/C system. Cleanliness was an issue as floors became very dusty quickly. But unfortunately, it was not explained that room service was only offered every 8 days. Any additional service is at an additional cost. As we were not told about this, it was one of our biggest disappointments. We quickly found out that we could request additional towels and bedding to be delivered to the room, but you must be in the room and await delivery. Smaller items and pool towels could be collected from reception. Soap for the washing machine was chargeable, but there was no consistency in price and how to pay. We were charged cash at several points and told they did not accept cash at other points, and it would be charged to the room. Also, the price of the washing powder increased 400% in the 14 nights there. Food and drink at Toni’s Bar and Grill were limited and enjoyable, although it was closed several times when it should have been open. So, we ended up at Perkin’s at the end of the road. Getting around the resort in a wheelchair was mainly positive, although we had to turn around on occasion as there was no dropped kerb. A lot of the pavements around the resort were cracked and raised, so extra care navigating solo is needed. Checkout was simple, but the receptionist was unable to produce a printout of our stay and said we would receive it via email; we are still waiting.

The unit assigned smelled like a low grade side-of-the-road motel. I wouldn't recommend this place. It was very outdated: old furniture & appliances. We left early, we couldn't take it no more nor fathom paying a resort fee any longer. The picture of the resort does not resemble in the least bit the unit we stayed in. It was awful.