Loews Royal Pacific Resort at Universal Orlando

While this property is in a great location and offers great accessibility to Citywalk, Universal Studios, and Islands of Adventure, our stay left a few things to be desired. We were asked to check in 3 (yes 3) separate times: once mobile, once in person, and then once again in person once the room was ready (we had to leave the park to check in the third time and receive new keys again). Our AC was broken during our stay; while maintanence came out and was polite and friendly, the problem persisted with the room reaching 75 degrees overnight. The door to the room was chipped and worn, the room was small and needed major updating. Our minifridge was also broken. The food options at the hotel are limited, especially for children. We had to ask for options that were child-friendly. Pool area was underwhelming and needs updating. Stayed here just for the express passes and will not stay again - the place doesnt justify the price.

My family of three has been staying at Loews Royal Pacific Resort for the past two days, and we check out tomorrow. Overall, we've had a great experience. The location is hard to beat if you're visiting Universal Orlando. Being able to walk to the parks and having the added bonus of unlimited Universal Express access to two of the three parks is a huge perk that adds tremendous value to your stay. The lobby and public spaces are beautiful, clean, and very well maintained. Unfortunately, our King Bedroom Suite could use some attention. The toilet has a very weak flush, the bathroom sink leaks every time it's used, and the bed is noticeably uncomfortable, making it difficult to get a good night's sleep. That said, the true highlight of our stay has been the incredible staff. Upon arrival, we had the absolute pleasure of being welcomed by Ashley, Mkalia, and Kenzie. These three women single-handedly turned what would have been a good stay into an exceptional one. Their warmth, genuine kindness, and infectious personalities made my family feel completely at home from the moment we arrived. The level of hospitality they provided honestly exceeded service I've received at Four Seasons properties, and I don't say that lightly. They are the perfect example of what outstanding customer service should look like. If you have the opportunity to stay at this resort, I sincerely hope you get the chance to meet Ashley, Mkalia, and Kenzie. Ladies, you are absolute treasures, and Loews Royal Pacific Resort is incredibly fortunate to have you on its team.

Coming to the end of our 10 night holiday as I’m writing this and I cannot fault this hotel. The people that work here are exceptional, the customer service is great, they really cannot do enough for you and make you feel so welcome. Everyone has a smile on their face, such a happy environment. It’s so close to walk to city walk/ islands of adventure and universal, but the boats come and go roughly every 15mins and they’re great. The hotels early access to the parks (IOA, Universal, Volcano bay and Epic was the reason we chose this hotel, then getting the xpress pass for the first 2 is a fabulous addition. We made use of the pool hopping options aswell visiting hard rock and portofino bay. Both of these places was great and different. We stayed in a standard room on 7th floor in tower 1 (2 adults, 2 kids 8&11). The views are great and room is plenty big enough. The cleaners come once a day to make the room and do a fantastic job. We will 100% be returning to this hotel in the future. The Hardie Family.