Rodeway Inn Near Florida Mall

I recently had the pleasure of staying at Belair Orlando, and I couldn't be more impressed with the level of service they provided. Form the moment I arrived , the staff made me feel welcomed and valued, setting the tone for a truly exceptional experience.

We felt uncomfortable so never got keys to our room or entered the room and won't give us our deposit back that we were told we would get back when we left. I have called 5 times and either say we will call you back, he will call you in the morning or ohh he left. The staff member was very rude and said it was my fault for calling after I got off work and that I should call during work. I talked to there manager at that time the day before. So I asked when they would be in and she couldn't even tell me just kept saying the morning. I asked what time he leaves and I was still just told he will be there in the morning.

Booked a room for 2/18/23 online several days in advance and paid for it online. Called before arriving after traveling 800 miles. The guy who answered said I didn't have a reservation and the hotel was full. I gave him my reservation number and he admitted that he had a reservation for me but no room. He told me to go elsewhere, that he had a bunch of people standing in line with the same issue. He was rude, put his phone down and I could hear him talking to other upset people. I found out that with the Daytona 500 going on, many people were coming in looking for rooms. No rooms were available in Orlando. This hotel sold our room to a higher bidder even though we had booked it much earlier and paid for it. I am 73 years old. My wife and I had to sit in our car all night with no sleep before going on a cruise. When I called the manager later, she basically said that's too bad but not her fault. She refused to give me the name of the hotel's owner. Then hung up on me. Whatever, you do, take my advice and never book a room here. These people are low down crooks. Avoid at all costs!