SpringHill Suites by Marriott Convention Center/I-drive

4.0 / 5

•

8840 Universal Blvd, Orlando (FL)

Reviews from Guests

4.0/5

912

Reviews

from real guests

Cmccoy11234

This was one of the worst hotel experiences I have ever had. I travel frequently for work and leisure. We stayed for five nights for AAU Volleyball Nationals. I have attached photos documenting the conditions. Key Issues: Mold & Water Damage: Our first room had mold on the linens. We were moved to a second room that had severe water damage, bubbling walls, filthy window tracks, and rusted fixtures. Multiple people in our group experienced these exact issues. Management: The general manager was highly unprofessional. He comped two nights but told me that since I was still at the hotel, I was "clearly accepting it" and could leave if I didn't like it. We booked these rooms months in advance. When I stated that mold and water damage are unsafe, he replied, "Well, that's your opinion." He also stated he wanted to say more to me but "would get in trouble." The general staff, however, was pleasant. Cleanliness: I accidentally left my medication in the room. Housekeeping claimed it was not there. My husband called back, insisted they check again, and they found it. The rooms are not thoroughly cleaned between guests. Incompetence: I purchased a next-day UPS shipping label for my medication. The hotel assured me they would send it. Three days later, it was still not mailed. When I called, they claimed I needed to schedule a pickup, a requirement they failed to mention when I provided the label. I still do not have my necessary medication. Terrible experience.

tiffanii2021

Maurcio was amazing, very responsive and polite. Everyone should have an employee like maurcio

733mariellah

They dont clean the rooms everyday. On the 2nd night I arrived and found 2 cockraches in the room. I killed one (see pic) but the other got away. I called to request a new room and after 30 mins on the phone they told me to go downstairs to pick the key. No one helped moving to the new room. Only to find this room was even worse, the fan has never been cleaned! (See pic). Also, they dont honor the late check out promise for gold members.

Facilities Details

Pool

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Braille and tactile signage

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Garden

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

ATM on site

Concierge Service

Pool

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Shops (on site)

Parking (limited spaces)

Braille and tactile signage

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Garden

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Self Parking

ATM on site

Concierge Service

8 Available Room Types

Suite, Multiple Beds

Non-smoking

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Bathtub grab bar

Room service [24-hour]

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Lowered view port in door

Interconnecting Room(s) Available

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Free Toiletries

Hair dryer

Air Conditioning

Bathroom

Iron

Daily housekeeping

DVD/CD player

Fold-up bed

Sitting Area

Microwave

Suite, Multiple Beds (Mobility Accessible, Roll-In Shower)

Suite, Multiple Beds (Mobility Accessible, Roll-In Shower)

Non-smoking

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Bathtub grab bar

Room service [24-hour]

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Lowered view port in door

Interconnecting Room(s) Available

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Free Toiletries

Hair dryer

Air Conditioning

Bathroom

Iron

Daily housekeeping

DVD/CD player

Sitting Area

Microwave

Suite, 1 King Bed with Sofa bed

Non-smoking

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Bathtub grab bar

Room service [24-hour]

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Lowered view port in door

Interconnecting Room(s) Available

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Free Toiletries

Hair dryer

Air Conditioning

Bathroom

Iron

Daily housekeeping

DVD/CD player

Fold-up bed

Sitting Area

Microwave

Suite, Multiple Beds (Mobility Accessible, Tub)

Suite, Multiple Beds (Mobility Accessible, Tub)

Non-smoking

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Bathtub grab bar

Room service [24-hour]

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Lowered view port in door

Interconnecting Room(s) Available

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Free Toiletries

Hair dryer

Air Conditioning

Bathroom

Iron

Daily housekeeping

DVD/CD player

Sitting Area

Microwave

Suite, Multiple Beds (Hearing Accessible)

Suite, Multiple Beds (Hearing Accessible)

Non-smoking

Adjustable height hand-held shower wand

Bar

Close-caption TV

Sleep comfort items

Bathtub grab bar

Room service [24-hour]

Blackout curtains

Refrigerator

Internet [LAN]

Tea/Coffee Maker

Free Wifi

Towels

Desk

Lowered view port in door

Interconnecting Room(s) Available

Transfer shower

Deadbolt on door

Visual alarm

Lever handle on door

Braille and tactile signage

Separate shower/bathtub

Free Toiletries

Hair dryer

Air Conditioning

Bathroom

Iron

Daily housekeeping

DVD/CD player

Sitting Area

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Express Check-in/Check-out

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Braille and tactile signage

On-site accessible self parking

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Garden

Accessible route to the registration desk

Pool

Accessible public restrooms