Westgate Towers

This made the top of my list for the worst experience yet at a hotel. We booked an 8 day stay here and checked out within the first 20 minutes. My wife was so unhappy and disgusted with the room, she actually cried which was unusual to me because she never cries. We booked the same dates at a different hotel and left right away. Westgate did not grant me a refund for my 20 minutes of staying there which I thought was unprofessional given there were rooms available and it isn’t like we took business / a possible room to sell. Anyways, here is why we left….. 1. The room was FILTHY. The carpet was musty and smelled of animals / urine. The sheets had brown stains and my wife said they smelled of an odorous man. 2. There is a jacuzzi in the middle of the room with a floor to ceiling window right next to it. So, essentially you’re bathing in public. There is a 2 x 3 shower thag is enclosed, however, is designed for dwarfs. 3. The staff were unaccommodating and unprofessional. We expressed our unhappiness with the room and the manager told me “we can’t get you another room until Monday”. Well, we checked in Saturday so that was unacceptable. So, then I said well can we get new sheets? She then sent someone 15 minutes later who couldn’t speak English with a grocery bag of “fresh” sheets. We just drove 13 hours and were now given a grocery bag of new sheets for us to replace the dirty sheets. I have truly never seen anything like this. Avoid this motel and that isn’t a typo.

I really avoid writing bad reviews, but for this place, I have to let people know that although the price is less than hotels and resorts in the area, the extra money spent to NOT stay in this place would be worth it. Rooms are dated and dirty, "resort fees" are ridiculous, and maintenance after a toilet backed up took over an hour.

We really like our stay here as the rooms are clean, spacious and everything inside looks brand new. Microwave. washroom and fridge is all clean. If you don't like noise and a light sleeper then contact the front desk ahead to ask for a quiet room on the 6th floor. We stayed at the 6th floor and everything was quiet. We told them we are light sleepers. Staff at front desks are nice & friendly. We recommended our friends and family to stay here. Price was good and good value at $94 USD per night in total after taxes and resort fee with parking included. They give you towels and anything you need, just that there is no room services and housekeeping. There is 3 pools, 2 jacuzzi, and access to the bigger resort amenities close by.