HAMPTON INN - SUITES PENSACOLA

I checked in with the app on the 7th before knowing there would be an issue with travel. I learned halfway thru my journey, that my 2 attempts to get to Florida on Sunday night resulted in Cancelled flights. I contacted the hotel out of courtesy to advise I was physically unable to reach Florida until Monday and staying at Hampton Charlotte Airport. Night staff advised I could talk to Tawanna Williams/Hotel manager for first night refund. Talked with Tawanna Williams multiple times. She refused. She has denied my claim. I legitimately had to stay elsewhere due to flights and cannot get this refunded. I will be updating social media of my negative experience. Please note that this hotel had 30+ rooms available the night of 12/7. This is greed and I feel that Hilton doesn't care about my loyalty or me. You do not have my back in this case or when I have called about other issues. Stayed at hotel Mon-Thur. Room was fine, other staff were fine. My issue is solely about greed and not refunding me when I had to stay at another hotel, in another city due to bad weather. Highly dissatisfied with overall experience and time taken to alert others of this policy. Multiple phone calls, filing with BBB of Florida and updating Social Media.

Wow excellence! customer service - Leroy assisted check in - polite, informative, checked on us during the stay to make sure all was good. Latasha also checked via text messaging. Sunday morning breakfast host was so friendly telling us about local events. Young lady. Failed to get her name. Will definitely be back. Very clean and inviting.

We enjoyed our stay . Laura at the front desk was so friendly and accommodating . She made our stay that much more enjoyable