Isis

We paid approximately $1,800 for a two-bedroom, two-bath unit because four friends were traveling together. We specifically booked two bedrooms and two bathrooms so everyone would have privacy and appropriate sleeping arrangements. Unfortunately, when we checked in, the A/C wasn't working. Mechanical failures happen. What followed is why we'll never stay here again. Our group immediately split up. Two of us remained at the hotel while two of us were grocery shopping. Instead of enjoying the first afternoon of our vacation, we spent an hour on the phone trying to make decisions about room options that half of us couldn't even see. We were offered either a two-bedroom, one-bath unit or a single oceanfront room with two double beds and a rollaway cot. Neither option was comparable to what we had reserved. When I returned to the hotel and saw the room, I went back to the front desk because it simply wasn't an acceptable replacement for what we had booked. The employee working the desk called manager Karrie, who had gone home. She initially refused my request for a second room. I asked him to call her back because I felt that was unacceptable. Only after I spoke with Karrie directly and she contacted her boss was I approved for a separate king room for one night. By then we had already unloaded the car, carried luggage and groceries up multiple flights of stairs (there is no elevator), moved everything into different rooms, and unpacked. We thought the situation was finally behind us. The next morning, while we were back out trying to enjoy our vacation, Karrie called and told us the A/C had been repaired and wanted us to come back and move everything all over again. I explained that we didn't want to lose another day of our vacation moving rooms for a second time because of a maintenance issue we didn't create. I was then told I would have to pay an additional $423 to keep the room arrangement we were already in. What disappointed me most was how the situation was handled. Every conversation felt defensive instead of empathetic. Karrie repeatedly reminded me that she had stayed late the night before, that she had done everything she could, and that I just kept wanting more. From my perspective, I wasn't asking for more. I was asking not to spend my vacation solving the hotel's problem. Twice during our conversations, Karrie told me that if I wasn't happy, she could simply refund my money and I could leave. Whether that was her intention or not, hearing that twice made me feel completely unwelcome. I left those conversations feeling blamed for advocating for the accommodations we had originally reserved rather than feeling like a valued guest. At no point did anyone offer to help us move our luggage or groceries despite asking us to move multiple times. Mechanical failures happen. What shouldn't happen is making guests feel blamed, unwelcome, and like they're inconveniencing the hotel for asking for the accommodations they reserved. Because of Karrie's handling of this situation, we'll never stay at Hotel Sol again.

Checked in everything was ok. We were told that during our stay we would have WiFi included I’ve been trying to connect to it for the past five days no luck. Went to front desk and asked if they can relate the issue to upper management so it can get fixed The lady there told me that she was new and doesn’t know anything about that. That’s crazy and unprofessional. I work from my phone and if I would have known that there is no WiFi I would go elsewhere. The only thing good here is the cleaning service lady she was super nice and always showed up. 1 star rating from me. Not happy.

Our 2nd time here . This establishment is a decent place in need of upgrade . In other words it needs to be tweaked ! Being in the hotel business 48 years i wrestled with creating a review that is / meaningful to help the next vacationers to be aware before spending against not saying anything at all . We were on family & business . I was shocked with the very low mbps internet speeds . Downe and up loads were barley obtainable . The internet was cutting in/ out off / on . The Male attendant was very apologetic offering me a room to walk into across the street where i was able to get my personal business work updated . I thank him for his understanding and the frustration the unacceptable internet services this caused myself and family . The swimming pool was not heated during our stay . While in the pool swimming there was no warm water being returned from any of the return lines . As a certified pool technician in the hotel industry with my own commercial pool i was disappointed . I walked across the street to the Coconut Villas of Redington shores 17505 with daily / monthly / weekly rentals I looked at there swimming pool . I kneeled down to feel the water . What i difference . It was very warm 88 degrees . What the paying customer would expect when you are paying $ 329.00 nightly . We had room # 120 . The accommodation was adequate only lacking dishes / plates cutlery for the kitchen area . The views were spectacular . Finally the greatest disappointment was water . It was hot water . There was no hot water for room # 120 unless you opened up the hot water tap in the kitchen sink , bathroom sink and the bathtub . Keeping them all open, was the only way to get hot water to have a hot shower ! Why , because there is no hot water circulating line in the building . Such an easy fix . Wasting water running 15 -20 minutes is a total waste especially with the water shortages due to dry spells . In summation the hired help was very accommodating . We love the hotel . We want to return , But the Internet must be upgraded . This was / is inexcusable . Hot water should be instant . A simple additional fix . Telling guest the pool is heated when it is not is distrusting to the guest . If issues like these are not attended i sadly can't come back to a place i was calling my home away from home . Would you ? Sincerely .