Palms at Seagrove by Wyndham Vacation Rentals

We have stayed at Palms before and loved our unit, however, we were very disappointed in Unit B5. Our stay was in July of 2023. The technology was outdated. The website for our arrival information was not user friendly, directions for opening the door were incomplete and the code for the beach gate was on a different page. The Wi-fi information was wrong. The televisions were very small and were not "smart" TV's. There was no channel list or guide so we couldn't pick a channel without scrolling each and every channel. There was no way to stream. We decided to steam on a laptop we brought, but the Wi-Fi was too weak to stream and kept pausing the movie not long after we started. The ice maker did not work. There were no metal utensils to use with the metal cookware. One of the plastic/non-stick utensils was half melted. The bed in the master was only a full size bed. There was no fold out couch. The towel rod in the master bathroom kept falling down. The broom was broken. The good thing was that when we texted Benchmark about the ice maker, they at least came and brought more ice trays :-/ and when we told them about the broom, they brought a brand new one. The start-up shampoos, dish detergent, dish washer pods and washing machine pods provided by Benchmark was nice. Again, a stay we had a couple of years ago at Palms in a unit in one of the other buildings was great! Just avoid B5 unless they upgrade.

Palms at Seagrove Seagrove Beach Extremely disappointed 813345360 My mom and I rented condo C11 at the Palms Seagrove beach 30A for a nice relaxing mother/daughter getaway and were terribly disappointed. We went through the rental company Benchmark realty and I hope the owner gets to read this review. We arrived on Sept.20th late at night so after a long trip we went right to bed. The next morning Sept.21st my Mom who is 82 yells to me that the toilet doesn't flush. So we go outside to the patio to call the realty company and notice that they had metal chairs for us to sit on and saw the legs of the chairs were completely rusted halfway off and extremely dangerous. I then called Benchmark to report the toilet not flushing and dangerous patio chairs. The secretary that answered said she would send someone right out. No one came on the 21st. The next day Sept. 22nd I called again and the secretary said she would send someone out. We went to the beach and out for dinner. We came home to a note on our door stating maintenance picked up two of four chairs and were working on replacements. All toilets had stuck seal and the toilets were now flushing signed Jack. Upon using bathroom after returning the toilets still did not flush. Had to remove tank lid and manually flush. The chairs that maintenance brought were extremely small (adolescent sized) and were plastic. On Sept. 23rd I called Benchmark realty again and reported the situation again. The secretary said maintenance will be out to fix the issue that he NEVER fixed to begin with. Maintenance never showed up again. We called again the next day which was our last full day and told the secretary he never showed up again. This whole time for four days we were flushing the toilet by lifting up the tank lid and pulling the chain. So we checked out on Sept 25th with STILL a bad toilet, small cheap plastic chairs and extremely disgusted. I filed a complaint with Benchmark Realty and I received a response back. Benchmark realty basically blew me off and said that the situation was addressed but out of their control. Benchmark Realty did not offer any compensation for our stay or even apologize for the inconvenience. So, to anyone who thinks about renting from Benchmark Realty think twice.

We stayed in C13 for an extended weekend. Beautiful location (seagrove is perfect.. not too crazy.. close to the fancy part of town but laid back) stunning view from a shady balcony. Just a few steps to the beach. Newly remodeled kitchen has everything you need... Just loved it! The only downside to the particular unit is the master bed mattress.. it's awful, squeaky and uncomfortable.. a new king bed would make all the difference in the world!