Hampton Inn West Palm Beach Central Airport, FL

Horrible experience. Front desk and management were not accommodating and very hostile. By far the most unprofessional staff. Do not recommend

My first Hilton Diamond member stay at this hotel was in February 2025, with multiple subsequent stays to include today, Friday 17 April 2026. Events of today, 17 April 2026 Check-In was problematic. Three requests were made 17 days ago for this stay. 1. Quiet top floor room 2. Early Check-In 3. Please clean the A/C filters Number 1: has been a long term problem, rarely met. Number 3: the filters are typically dirty, today they were clean. Since February 2025, the Front Desk has been gracious and accommodating. Today was a major departure from all previous experiences. Shortly after luggage-to-room was completed, I made an in-person request to the Front Desk male clerk (on loan from the Hilton Garden Inn) for an in-person meeting with the General Manager. Shortly thereafter, he stated, "the GM was in meetings and did not know when they would end." At this point, I asked him to have the GM telephone my room when she was available for an in-person meeting. When the GM telephoned, she called my mobile phone which I was using at the time of her call. She did NOT call the room which I was expecting. This male clerk interpreted my instructions very differently, subsequently blaming this Diamond member for his failure. Unsatisfactory behavior. Ultimately, an "Errand person" was sent in the GM's place as she was, "Unavailable to meet with a Diamond member." Hence, no GM meeting and no resolution to unexpected problems. Summary 1. Since my stay of 2 weeks ago at this hotel, there has been a significant decrease (failure?) in basic customer service. 2. Apologies sent by SMS are (1) NOT solutions and (2) unprofessional. 3. This hotel is no longer recommended.

The front desk members here are all really nice as were the other employees that I had contact with. I stayed during a busy holiday weekend, but the hotel was quiet. The airport shuttle was always on time. The shuttle will take you to downtown West Palm Beach if you don't have a car or don't want to drive. The breakfast was just average with just the usual stuff to get your day started (eggs, potatoes, sausage, cereal, waffles). They had an all-day coffee and tea stand in the lobby. The room was fine. but I felt like it was a little dark. It seemed like it could use a little refresher, but it was clean and the bathroom was large and also clean. I don't think they clean your room unless you ask them. At lease, they did not clean mine. There is a gym that is a decent size and there is a small pool. It was a holiday weekend when I stayed, so the rate was high here. I don't think I would pay that much again for this location. Also, there is nothing near the hotel that you can walk to except a park across the street.