Comfort Suites Downtown

We stayed at 4 different Wyndham properties on our trip to Florida and back with a dog. We had no issues at any properties, all had comfortable beds and ample room as I generally book a king deluxe room. Breakfast was okay at all, but some are better than others.

My 19-year-old son attended transfer orientation at UGA and needed a last-minute hotel room that evening. I booked a room online and immediately called the Wingate by Wyndham because the reservation was in my name, and I wanted to make sure they knew my son would be checking in. That's when I was told he couldn't stay because guests must be at least 21 years old, even though that requirement was nowhere on the website. The clerk then told me I had booked through a third party and would have to resolve the issue with them. He gave me a phone number, and I spent nearly two hours being transferred between different customer service agents trying to get a refund. In the end, I was told, by a representative who was difficult to understand, that the hotel refused to refund my nonrefundable reservation. Fortunately, my credit card company refunded the $172 charge. Based on this experience, I would avoid this hotel due to its poor customer service and lack of transparency about its age policy.

Had a wonderful first trip to Athens, Georgia. Considering the building was having major renovations done; it was a very good time. We loved the continental breakfast and the staff was always helpful and very friendly. We will absolutely stay here again!