Homewood Suites by Hilton Atlanta Midtown, GA

3.0 / 5

•

NWQ 10th Street & Williams Street Atlanta - GA

Reviews from Guests

3.0/5

913

Reviews

from real guests

Luv_Trav3l

I booked her for my Mother's birthday staycation. I booked an ADA 1 bedroom suite (2 Queen Beds) and a pull out sofa for 3 nights/4 days. I purposely booked an ADA room with a roll-in shower as my mother is disabled and wheelchair dependent. The tub/shower combination would not work; she requires a roll-in shower, or at least a bench. I went to the Front Desk where Brandon, a manager of the site and Yolanda, Front Desk Agent were there and informed them of the situation. They both worked so hard to accommodate me and my family in that moment, but was difficult and would have to hold off in changing rooms the next day. The accommodation they provided was so unexpected that I HAVE to give a shout-out to them! The next day, they moved us from our original room (623), downstairs to 519 (which was an ADA room WITH the roll-in shower) AND 521, only having to cover the cost for one room as it was the hotels error foe the room we were initially placed in. Thank you so much Brandon and Yolanda! As for the hotel, overall it's a good. There is some wear and tear, but nothing too drastic to not be overlooked. The one issue I did have is that I booked a hotel specifically for my mom to enjoy the pool. I was quite excited to see the pool had a lift for disabled parties to be able to get in the pool, but when I was advised to call foe assistance in working it, someone came just to say, "It's not working." We found a way to still let my mom enjoy the pool, but that was a disappointment after being led to believe if was working. There are restaurants in the area that are in walking distance, with a Chinese and Hibachi restaurant across the street. The only point for those that may stay here, was there is a bus stop right outside of the hotel, wherein homeless people would take shelter. Other than that, the hotel served its purpose in providing lodging.

AZSoonerOrLater

After the room issues I had last week with the AC and lack of hot water, I received a full credit for my stay (less parking and dinner charged to my room at the adjacent HGI). Thank you for your effort in making this right and honoring the Hilton commitment to quality that we have all come to expect. This is the reason that I became a Lifetime Hilton Diamond member.

nancyoQ1355UL

UGH! I had a lovely corner suite with beautiful, curved windows in the living room. Unfortunately, when I entered the room, the air conditioning unit was running full blast (think freight train sound) and the temperature was 80 degrees. The sound was so loud I could not have a phone conversation or hear the dialog on the TV. Turning the fan to Low turned it off completely. Then there was the hot water for my morning shower. Wait! No hot water! I took a cold shower. I reported both of these to the front desk promptly. When I returned from my workday, there was no resolution to either issue. Seems that the shower water dial only produces warm (not hot) in ONE POSITION. I took me about 10 minutes the next morning to find the "sweet spot" so that I did not have to take another cold shower. Engineering came to the room twice to look at the air conditioner. Admitted that there was a problem but just shrugged about any resolution. As a Diamond for Life Hilton member, I expect more. So should you!

Facilities Details

Pool

Free Wifi

Internet

Fitness Center

Laundry

Parking (limited spaces)

Assistive listening devices provided for meetings

Wired Internet

Elevator

Meeting stationery

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Desk/workspace

Valet Parking

ATM on site

Pool

Free Wifi

Internet

Fitness Center

Laundry

Parking (limited spaces)

Assistive listening devices provided for meetings

Wired Internet

Elevator

Meeting stationery

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Accessible public restrooms

Wi-Fi in public areas

Newspapers

Baggage Storage

Convenience Store (on site)

Business Center

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Snack Bar

Desk/workspace

Valet Parking

ATM on site

Discounts recommended for you

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5 Available Room Types

Suite, Accessible, Non Smoking

Telephone

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Toiletries

Accessible toilet

Entire unit wheelchair accessible

Kitchen

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Bar

Bathtub grab bar

Refrigerator

Dining Area

Tea/Coffee Maker

Fan

Internet [LAN]

iPod dock

Towels

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Dishwasher

Microwave

Bedroom Suite 2 Queens

Telephone

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Toiletries

Kitchen

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Refrigerator

Dining Area

Tea/Coffee Maker

Fan

Internet [LAN]

iPod dock

Towels

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Dishwasher

Microwave

One Bedroom Suite, One King Bed

Telephone

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Toiletries

Kitchen

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Refrigerator

Dining Area

Tea/Coffee Maker

Fan

Internet [LAN]

iPod dock

Towels

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Dishwasher

Microwave

Bedroom Corner Suite King Non Smoking

Telephone

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Toiletries

Kitchen

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Refrigerator

Dining Area

Tea/Coffee Maker

Fan

Internet [LAN]

iPod dock

Towels

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Dishwasher

Microwave

Studio Suite King

Telephone

Sleep comfort items

Close-caption TV

Daily newspaper

Air Conditioning

Blackout curtains

Desk

Toiletries

Kitchen

Sitting Area

Free Wifi

Room service [24-hour]

Non-smoking

Refrigerator

Dining Area

Tea/Coffee Maker

Fan

Internet [LAN]

iPod dock

Towels

Stovetop

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Daily housekeeping

Clothes Rack

Dishwasher

Microwave

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Valet Parking

Food & Drink

Snack Bar

Front Desk Services

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Convenience Store (on site)

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Assistive listening devices provided for meetings

Elevator

Valet parking outfitted for wheelchair

Accessible route to the registration desk

Pool

Accessible public restrooms

Desk/workspace