Hotel Holiday Inn Express Atlanta NE I-85 Clairmont

My stay at this hotel was a 10/10. The staff including Gerald , Brian , aneisha at the front desk were stars . They were efficient, accommodating, respectful and helped me with any questions and concerns . Jamie , verinka & housekeeping did a great job as well . I literally have no complaints and I highly recommend this hotel if you’re looking for a great rate & great personnel. I will be staying here every time I’m visiting Atlanta . It felt like home away from home . Breakfast was very well put together , they had a business work area and the lobby looked great . Really nice presentation. My room was so clean , no complaints there at all . The rate was perfect and because I’m a member which is really important one of my nights were secured with my points ! So sign up . I don’t have any noise issues at all .

While visiting Atlanta last month, we chose a Holiday Inn Express after many great experiences in the past. This would be the first disappointment. 1. When we arrived at 3:00PM, there was no one available to check us in. We were told by another staff member that it would only be "10 minutes". We heard this repeated a couple more times to other customers while we waited. It took 25 minutes for the manager to arrive and check us in. 2. The ground floor, where our room was located, smelled of dirty water and fish. 3. The wifi was useless; we had to use our personal hotspots, even in the middle of the day. 4. The bedspread was stained. 5. The room walls and floors were stained. 6. The AC wasn't cooling the room properly. 7. We arrived back at the hotel around 10:45PM. There were two individuals leaning on a car next to us smoking marijuana. There was no one at the front desk to talk to, so we decided to pack up and leave for home instead. When we left, the smoke was so strong that it had filled our car and we had to roll the windows down to air out. We contacted Expedia to request a refund and were denied by the hotel manager. We contacted the hotel multiple times, but have received no response.

I had an outstanding experience here. Usually when I come to visit family in area, I stay at the Marriott (where I have Platinum status) across the road. I thought I'd save a bit of money (and not pay $15 a night to pay in their parking lot where there is no demand for parking) and try this. The lobby is very bright and fresh looking. I was able to check in at about 2 pm, and the clerk saidmy request for a 12:30 checkout the next day would be OK (I only have regular IHG membership). Room was quite large and also seemed fresh in decor, and included both a fridge and microwave, along with a Keurig style coffee maker. It was clean. AC worked great. TV is on the small side and lacks Netflix access like Marriott, but otherwise good. Free breakfast in lobby was nice, in their attractive space. This place is a great value if you have reason to say in this area, close to Decatur and Emery facilities.