JW Marriott Buckhead

I stayed at the JW Marriott Buckhead Atlanta after prepaying my reservation in full through Booking.com: $1,396.96, charged and confirmed before arrival. Despite that, the front desk charged my credit card for the same room charge two additional times — $1,566 and $1,598 — bringing my total payout to roughly $4,561.96 for a single stay I had already paid for in full. I raised this at the front desk while still on property and was told it would be corrected. It wasn't. Since checking out, I have called the hotel directly, sent emails, and used their chat support repeatedly. No one has reversed the duplicate charges or explained how a single room booking ended up billed three separate times. Weeks later, it remains completely unresolved. This isn't a complicated billing dispute — it's the same charge applied three times, a documented and verifiable error, handled by a customer service team either unwilling or unable to fix it. If front desk staff can't correctly process a single room charge without billing it twice more, and management can't resolve it even after repeated escalation, that says everything about what you can expect from this property. I would not stay here again, and I would not trust this hotel with your payment information until they can demonstrate they're capable of fixing a mistake they made.

Our family and friends were in town to celebrate the graduation of our granddaughter from Spelman College last week. JW Marriott Atlanta Buckhead is always our first choice. We had the pleasure of being checked in by the same wonderful front desk attendant Anya. The service was amazing from the entire staff. We apprreciated the shuttle service to the local restaurants. You can not beat the location of this hotel, we love that it's connected to the Lenox Square Mall.

If you are in town for an appointment at the French Consulate, the location of the JW Marriott Buckhead is impossible to beat. It’s right next door, and the immediate access to the MARTA makes getting downtown for sightseeing a breeze. While the convenience and the connection to Lenox Square are 5-star features, the actual stay experience was a bit of a roller coaster. The "Upgrade" That Wasn't Having stayed here before in much better rooms, I was disappointed by my "upgraded" room this time. Located at the end of a long hallway, it was smaller, awkwardly shaped, and lacked a couch—featuring only a single chair instead. It felt like a downgrade in everything but name. Furthermore, the swap from Nespresso to an Illy machine was a letdown for a morning coffee drinker. Dining: Hits and Misses The restaurant remains a high point. I had an excellent patty melt and fries that was surprisingly high quality for the price point. The breakfast waffle with pecans is also a must-try. Unfortunately, the cafe downstairs is the weak link; the food choices felt processed and "chemical," and the service there was the only instance of poor hospitality I encountered. The Executive Lounge The Concierge Lounge offers a spectacular view of the Atlanta skyline that shouldn’t be missed. The cheese selection is solid, and the smoked salmon and bagels at breakfast were a nice touch. However, the rest of the lounge food is clearly industrial—the evening appetizers tasted like frozen Sam’s Club canapés, and the pastries and desserts were uninspired. The Lobby Situation The biggest detractor was the atmosphere during the final 48 hours. A massive group of high school students effectively took over the hotel. They were everywhere—crowding the elevators and making the lobby nearly impossible to enjoy. It was a bit of a culture shock; I was well into my 30s before I could afford to stay at a JW Marriott, yet here were 14 and 15-year-olds treating the property like a youth hostel. For a luxury-tier hotel, the lack of crowd control in the common areas was disappointing. Summary The service (outside of the cafe) is impeccable, and the location is perfect for logistical needs. However, the hotel needs to be more mindful of how large groups impact other guests, and they should reconsider their "upgrade" logic for frequent travelers.