Red Roof Inn Cartersville

Gross~ This hotel has to be the nastiest place we have ever stayed in. Comforter had cigarette burn holes in it, also appeared to be poop smeared on top of the comforter. There was stuff all over the wall, looked like blood. There was a large hole in the wall in the bathroom where they placed the toilet in wall, but did not close up the large hole. The laminate was coming off the bathroom door, something seeping out from under the entire tub. The main door was all beat up on the inside. Refrigerator was dirty inside and beat up on outside. All the furniture was torn up, deep scratches missing laminate and dirty. So many more things. We were unable to stay in this place, due to how dirty it was. Asked for our money back and was denied. Red Roof is not a customer-based company and I will never stay at another one again.

I was at the Red Roof Inn in Cartersville, GA on 10/03/24 and checked out on 10/04, Upon checking in I called and asked how much a room was. Was told it was $80 a night, I got there and booked two rooms and the first room my disabled brother and his wife got in was filthy. There was stuff all over the floor mold on the bathroom shower. The second room I checked into had no lights when you flip on the switch. My sister in law went to the front desk and talk to them about the disgusting room and they said they could change rooms for her but on the second floor. She stated again that was impossible to do since my brother cannot climb stairs he is disable. When I got the truck parked I went there and showed them pictures of the room and he (the person working there) stated no one told him within 10 minutes. I said that was a lie. They never offered to come and clean the room. Then proceeded to tell me. There is nothing else they can do. I also explained all the stuff wrong with my room. I said I want 20% off each room he stated “yes mam” I said I want to see the receipt in the morning when I check out. I went to check out in the morning and they quickly denied the whole conversation from the night before. Of course all they said to me not to post a negative review. I am shocked at that. You couldn’t even watch tv because the tv kept asking me to purchase a local channel. This is unacceptable for a place of business. I continued to tell them of the conversation of the night before and they continued to deny the conversation. I then is given a receipt, when I am on the road, I was looking at the receipt there is no phone number of the place or company name and address. I had to wait until I was back in MN to call them. My brother had 2 seizures not even 3 hours later on the road. I don’t know if it was because of the mold in that room or the smell or what. On the receipt they charged me $85 a room and with the 7% sales tax I should of only been charges $90.75 per room. Instead on the receipt he charged me $102.75 per room and he states that is after the now 15% discount per room. I called them this morning and they stated there were other charges on the room. I don’t know what because I didn’t get anything else. Nothing was stated on the bill that they gave me. (it was hand written) I would not recommend this place to anyone. The people there make stuff up to suit them. I have attached some photos and a copy of the receipt they gave me. Not even the hotel name on it or phone number I had to look at my bank statement to get the name and town it was in.

Booked through Priceline. A lot of black mold in bathroom. Two stale mini donuts was all that was out for breakfast. Pill bugs all over the floor had to watch where you walked or made a mess. Rooms had no carpet just thin tile coming up. Not as advertised.