Days Inn Suites

Rooms were very clean and welcoming and the the staff at front desk was friendly and very professional and they made sure I had everything that I needed for my stay

I can’t believe a Wyndham representative booked me at this motel. It was filthy and stank. I spotted German roaches three steps into our room door. It took longer than expected to check in, even though I had a reservation. There was a number of dubious characters hanging around inside and out at 1 o’clock in the morning. I did have a nice warm shower after a night of fitful sleep due to the quality of the motel. We only stayed here because our flight was canceled really late due to weather in Atlanta. Most motels were fully booked. I had called another nicer motel and got a Wyndham representative and he found a hotel with vacancy. Unfortunately, it was this one. We did step outside to try and find another hotel after seeing our room, but it was already late and didn’t have any success. The one across the street looked just as sketchy when I went in. It was a bad area.

I am submitting a formal complaint regarding what was, without question, one of the worst hotel experiences I have ever had. Throughout my stay, I felt extremely unsafe due to ongoing suspicious activity on the property, including being repeatedly approached by individuals offering illegal and inappropriate services. The overall environment made me feel uncomfortable and concerned for my personal safety at all times. In addition, the condition of the hotel was unacceptable. My room was located on the third floor where cellular signal was extremely poor, making it difficult to place or receive calls unless I went outside. There was no working telephone in the room, the TV remote did not function properly, and the overall cleanliness and maintenance of the property were far below reasonable standards. The building appeared neglected, and there was a strong unpleasant odor throughout the premises. Because of these serious issues involving safety, cleanliness, and lack of basic accommodations, I am requesting a full refund for my stay. I booked this reservation last minute based on availability, but the experience I received was unacceptable and did not meet the standards I expected from Wyndham.