AMERICAS BEST VALUE INN

Stopped off the interstate and checked in to be given a room that was not clean and air conditioner didn't work. Called down to front desk and was told no other rooms were available. Requested a refund and were told we wouldn't be charged however, we were charged anyway. In trying to contact hotel for our refund we keep getting someone with an answering service who doesn't speak good English and is very incompetent.

ZERO STARS ! Me and my boyfriend decided to get away for the night just to enjoy some quiet time . He booked with this hotel and upon arriving we had a feeling things might be off. The check in took forever due to bad internet . We arrive at our room and it seemed ok. As the night went on we realized the “tv” aka fire stick didn’t work . We took our nightly shower and the entire bathroom was soaked ! The shower curtain was so disgusting I didn’t want it near me . There was hair from previous guests the floor was sticky and it was clear they didn’t clean correctly . That morning of check out , hotel employees kept rushing us to leave even up to an hour before check out . Approximately 10am we stepped OUTSIDE the room to smoke . house keeping noticed our door was cracked , she insisted we close it which we did . We continued smoking and went and cleaned up to check out . I showered and put on my favorite scents etc . We go to check out and they insist they check the room to receive our deposit back which was 50 dollars . They come back and say we smoked in the room and there’s a smoke scent . Mind you nothing was burned , we smoked outside an hour before checkout AND we showered etc how could the room smell like smoke? I believe her name is jasmine insisted that since we smoked she’s keeping 10 dollars of our deposit . If we smoked why not keep the full 50!? We ended up going back and forth with her and she was so excited to keep the money that if we kept arguing she’d keep the whole 50. This place is a scam ! They try to get money any way they can considering that no one is staying here! STAY FAR AWAY !! Absolutely terrible experience! As there were other bystanders behind the desk they watched on as if they already knew about the scam , making sure she got her extra money from us . This place is sick ! We were racially profiled ! A gentleman next to us smoked at the same time , with his door completely open! But somehow he was fine and we lost money for doing nothing wrong ! Not to mention we didn’t even sleep in the bed and actual sheets we used our own blanket ! This place is a wreck ! They’re thieves !!! TERRIBLE !!!! Omg I can’t even

We never made it inside the hotel, the place is such a dump. Do not waste your time. Police officer was sitting on the side of the hotel, and the gas station on the corner had action going on. The locked check in window reeked of odor and we tried to check in early evening. We lost our money because they refuse a refund because of the way we paid, don’t do business with family. Look to me like a drug and prostitute type hotel. Surprise they did not charge by the hour. If you like welfare hotel this is your place, otherwise stay away!